We bought a table set from Vivense company on 11 June 2024 via the internet. The table was assembled incorrectly. We reported the problem to Vivense and on 9 July 2024, a team from Vivense came and checked the product on site. They created a request on this date for the replacement of the table legs. In our membership account, the planned delivery date of this request was 02-09 August. However, no delivery was made, nor did anyone call us or take care of us. The sent legs of the product have been on the way for a month in the system. Customer service is a disaster; they don't even answer their phones for at least half an hour and it is also annoying to listen to classical music. When they pick up the phone, they say that the product is not on the way, but in the warehouse. From 9 July to today, 45 days have passed and every time we call during this period, they say ‘we are interested’ and they are stalling us.
I ordered a set of four taupe coffee tables from Vivense on 25/12/2024, but even after 50 days, I still haven’t received them. The estimated delivery date was listed as January 31 - February 5. Despite contacting customer service four times, all they did was open a complaint request without offering...
We bought a bedroom set from Vivense last October, and because our house was still under construction, we kept the items in their sealed boxes. On May 5, 2024, we received the installation packages. The assembly team arrived on May 7th, and upon opening the packages, they discovered damage to four p...
On September 28, 2025, I purchased an Essen table and chair set from Vivense, order number 9CD207463740. My order was delivered on October 25th, and four of the chairs were defective. The installation team reported this the same day. I sent images and videos demonstrating the defective product and m...
On 7.6.24, I placed an order with Vivense. Despite contacting you twice to request an expedited delivery, my order was shipped on the very last day of...
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