How can I cancel my visa application and get a refund from VFS Global?

My U.S. visa was approved on May 28, just before VFS Global took over the handling process. During my application, I clearly selected Istanbul as the passport delivery location. However, I later found out that VFS Global is distributing all approved U.S. visas through Ankara, without giving applican...

I canceled my UK visa application through VFS Global on May 12, and was told that my consular fees and Premium Lounge service charges would be refunded within 10 to 15 business days. It has now been far longer than that, and I still haven’t received any of the refunds. Both my spouse and I applied ...

I booked a Denmark visa appointment through VFS Global and now need to cancel it due to personal reasons. However, when I contacted them, I was told that cancellations are not possible and no refunds would be issued—regardless of the circumstances. What’s more frustrating is that there was no alter...

While booking a France visa appointment through VFS Global, I mistakenly entered my old passport number instead of the current one. When I realized the error and tried to correct it through their system, I encountered a technical error that wouldn’t let me update my details. The worst part is, afte...

My 72-year-old mother-in-law, who made a VIP service appointment for a VFS Netherlands visa from the Mainland VFS office with the reference number NLTR111089009807, was not processed despite going to her appointment on time. The relevant personnel stated that the reason for not performing the transa...

Dear VFS Global, On March 14, 2025, I booked a UK visa appointment through your online system and paid for additional services including Courier Return, Notification Service, and Document Upload Assistance—totaling ₺2,360. However, I later canceled my visa application directly through the UK govern...

I applied for a visa through VFS Global, filled out the application form, and made the payment. However, I later realized I had submitted an incomplete form, so I canceled my application. Despite this, I never received any refund, notification, or email regarding the status of my refund. After this...

I mistakenly booked a VFS Global visa appointment for the Czech Republic in İzmir, even though I reside in Ankara. I realized the mistake immediately and tried to cancel it within 30 minutes, but I was informed that refunds are not possible. However, I am not requesting a refund—I just need the appo...

I applied for a UK visa on December 9 and canceled my initial appointment. Despite this, a ₺480 courier fee was charged to my card. Thinking it might be a banking error, I contacted my bank, but they confirmed there was no mistake on their end. The bank even initiated a refund request for the duplic...

I made an appointment for a VFS Global France visa. I didn't know that the appointment center was different depending on the region. This information is not written in the region selection while making an appointment. This information should be provided on the page that opens when selecting this reg...

I booked a tourist visa appointment for the Czech Republic through VFS Global, but it was mistakenly scheduled as a business visa. Now, when I try to rebook the correct tourist visa, the system won’t allow it because my existing appointment is still active. I’ve contacted VFS Global asking them to c...

I am complaining about the astronomical service fee of TRY 14,979.29 charged by VFS Global for my Polish visa application. This amount is far beyond reasonable limits and makes it impossible to apply for a visa. The justification for such high fees is not clearly stated and this undermines the trans...

I need to reschedule my Hollanda visa appointment on the VFS Global website as soon as possible. Even though I managed to find an earlier slot, I'm having trouble with the reschedule button. I am unable to schedule a new appointment without first canceling my existing one. I would prefer to reschedu...

I made a Netherlands Visa Appointment through VFS Global. But when I bought it, I marked it as Commercial instead of Touristic. When I called to find a solution to this situation, the answer was that it was up to the initiative of the friends in the operation. There is no clarity. It does not allow ...

I made an appointment with VFS Global in Ankara for December 8th. That day was up as I made a second appointment for my friend. We made a second appointment on November 11th so that we could make it before all the days were filled. We wanted to cancel the first one so it would be on the same day. We...

I booked an appointment with the French Consulate in Ankara through the VFS Global France website for December 8, 2023. Later, we needed to cancel this appointment and schedule a new one due to an inconvenience. When we called Customer Service to cancel the December 8th appointment, they instructed ...

On October 25, 2023, I entrusted a friend with the task of applying for a Swiss Visa on my behalf due to my busy schedule. I provided all the necessary information for the application. Unfortunately, my friend mistakenly scheduled a visa appointment at the Swedish Visa application center (online at ...

For about a year, I have been trying to get a refund on courier fees. I've been sending emails back and forth, and calling them, without resolution. Each time I am redirected to another customer service agent. What a scam!!!! Stay away and be careful!

VFS Global, the company that processes visas, is being criticized for its questionable practices. They charge a non-refundable fee of 40€ when scheduling appointments. The fee, which is sometimes referred to as a "bribe," not only prevents users from receiving a refund when they need to cancel their...

I applied to VFS GLOBAL for a Polish visa, but I accidentally entered my passport number incorrectly while applying. I contacted the company about this, but they did not give me a clear answer. I wanted to cancel the appointment, this time they told me that contrary to their refund policy, they will...

It is extremely challenging to secure a scheduled appointment. I made a typing error when I was entering the passport number, and as a result, I scheduled an appointment for my husband rather than for myself. I informed the call center and asked for their assistance, but they insisted that it was ne...