My U.S. visa was approved on May 28, just before VFS Global took over the handling process. During my application, I clearly selected Istanbul as the passport delivery location. However, I later found out that VFS Global is distributing all approved U.S. visas through Ankara, without giving applicants a chance to update or confirm this change.
In the email they sent me, they stated that I could collect my passport in person from Ankara. Since I had an upcoming flight and couldn’t risk delays, I used the courier delivery link provided in that same email, paid over ₺1,000, and opted for home delivery.
But days passed, and I received no tracking number, no delivery update, and no communication whatsoever. Their support line provided no answers either. Not wanting to miss my flight, I had to travel to Ankara at my own expense to retrieve my passport in person.
I paid for a courier service I never received, and I now demand a full refund of the fee. VFS Global should explain this failure and resolve the issue immediately. Charging for a service that isn’t delivered—without any communication—is completely unacceptable.
Our visa application at the U.S. Embassy in Ankara on July 6th was approved. We opted for the Premium Delivery service for passport return and paid ₺1,010 per person. On June 19th, we received a tracking email with a reference number from the GTSPremium Delivery address. Since then, despite countles...
My U.S. visa application was approved during my interview at the U.S. Embassy in Ankara on October 2, 2025. Before the interview, I selected the Premium Delivery (home address delivery) option, but the payment failed due to a system error. After the interview, I successfully completed the payment (I...
My passport, which has already been approved with a visa, has been waiting at the VFS Ankara office for the past five days. Although the shipment has been prepared, my passport still hasn’t been handed over to the courier company. Because of this delay, we’re experiencing a serious inconvenience, an...
I am writing regarding the premium home delivery service I purchased for my father’s US visa/passport through VFS Global Ankara US Visa Center. When I paid for the premium delivery service about a month ago, during the US visa appointment process, I provided our address but later noticed that the ap...
I mistakenly booked a VFS Global visa appointment for the Czech Republic in İzmir, even though I reside in Ankara. I realized the mistake immediately and tried to cancel it within 30 minutes, but I was informed that refunds are not possible. However, I am not requesting a refund—I just need the appo...
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