I applied for a visa through VFS Global, filled out the application form, and made the payment. However, I later realized I had submitted an incomplete form, so I canceled my application. Despite this, I never received any refund, notification, or email regarding the status of my refund.
After this issue, I attempted to book a Flex appointment, but I received a message saying my payment was pending. Shortly after, I was informed that my payment had failed and the appointment was not booked. However, my account was still charged for the amount.
Additionally, when I uploaded my documents via e-Government, the system falsely flagged my file as containing a virus, forcing me to pay extra fees to upload the documents in person at the VFS office. The staff at the office assured me the upload was successful, yet after my visa appointment, I checked the system and saw that the document was missing.
Throughout this frustrating process, VFS Global staff provided zero assistance. Every time I asked for clarification, the response was either vague or simply "I don’t know." This level of service is completely unacceptable.
I am demanding an immediate refund for the incorrect charges and a resolution to my complaints. VFS Global’s poor service and lack of accountability must be addressed. I expect a prompt response from the company.
Dear VFS Global, On March 14, 2025, I booked a UK visa appointment through your online system and paid for additional services including Courier Return, Notification Service, and Document Upload Assistance—totaling ₺2,360. However, I later canceled my visa application directly through the UK govern...
VFS Global has been one of the worst customer service experiences I’ve ever had. After waiting nearly 2 months to even make it onto the appointment waitlist, I finally received an email stating I had 24 hours to book my visa appointment. But when I clicked the link, the page gave technical errors no...
I booked a Denmark visa appointment through VFS Global and now need to cancel it due to personal reasons. However, when I contacted them, I was told that cancellations are not possible and no refunds would be issued—regardless of the circumstances. What’s more frustrating is that there was no alter...
I canceled my UK visa application through VFS Global on May 12, and was told that my consular fees and Premium Lounge service charges would be refunded within 10 to 15 business days. It has now been far longer than that, and I still haven’t received any of the refunds. Both my spouse and I applied ...
I have been trying to book an appointment on the VFS Global website for weeks, but the system is completely unreliable. At first, I couldn't even log in due to constant errors. When I finally managed to access my account, the site crashed at the payment step, preventing me from completing my booking...
Comments