I booked a Denmark visa appointment through VFS Global and now need to cancel it due to personal reasons. However, when I contacted them, I was told that cancellations are not possible and no refunds would be issued—regardless of the circumstances.
What’s more frustrating is that there was no alternative payment method other than online payment at the time of booking. I paid in good faith, expecting at least the basic right to cancel if needed. Now I’m stuck with a paid appointment I can’t attend and a company refusing to return my money.
This kind of rigid, one-sided policy is completely unacceptable—especially from a service provider responsible for handling international travel logistics. If a user can’t attend the appointment, there should be a straightforward and fair cancellation process in place.
VFS Global, I demand that you revise your policies and provide users with the right to cancel and receive a refund. Taking people’s money without offering any flexibility or service in return is unjust.
I applied for a visa through VFS Global, filled out the application form, and made the payment. However, I later realized I had submitted an incomplete form, so I canceled my application. Despite this, I never received any refund, notification, or email regarding the status of my refund. After this...
Dear VFS Global, On March 14, 2025, I booked a UK visa appointment through your online system and paid for additional services including Courier Return, Notification Service, and Document Upload Assistance—totaling ₺2,360. However, I later canceled my visa application directly through the UK govern...
The system keeps crashing, leaving me trapped, even though I've been trying to get an appointment through VFS Global for a Poland visa for months. It is quite annoying that my appointment was canceled after I finally had it scheduled because of problems with their online payment option. They seem in...
I’ve been trying to book a France visa appointment through the VFS Global website, but it’s nearly impossible. Most of the time, I can’t even get to the appointment page—it either crashes, freezes, or gives constant error messages. And on the rare occasion I do manage to reach the page, it just says...
VFS Global has been one of the worst customer service experiences I’ve ever had. After waiting nearly 2 months to even make it onto the appointment waitlist, I finally received an email stating I had 24 hours to book my visa appointment. But when I clicked the link, the page gave technical errors no...
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