I applied for a UK visa on December 9 and canceled my initial appointment. Despite this, a ₺480 courier fee was charged to my card. Thinking it might be a banking error, I contacted my bank, but they confirmed there was no mistake on their end. The bank even initiated a refund request for the duplicate charge.
I tried reaching VFS Global through their website and phone numbers, but the contact provided redirected me to unrelated services or unhelpful advice. I submitted a complaint, but communication is one-sided—I can’t respond to their emails. My bank statement clearly shows the double charge, and I have the email confirming my canceled appointment, but I can’t send these to VFS. They’ve closed my case without resolving it.
VFS Global, I demand my refund immediately. Do I need to pursue legal action to get this resolved?
I applied for a UK visa on December 9th. I canceled the first appointment, but the 480 TL courier fee for the canceled appointment was also charged to my card. I wrote my complaint here because you cannot be reached, and you replied, 'Thank you for reaching out to VFS, please email this address.' I also emailed the address you mentioned, but I received a response saying the file was closed again, yet the fee was not refunded. I did not use the courier service twice, but you charged me twice. I want a refund for the fee you took without any right.
Dear VFS Global, On March 14, 2025, I booked a UK visa appointment through your online system and paid for additional services including Courier Return, Notification Service, and Document Upload Assistance—totaling ₺2,360. However, I later canceled my visa application directly through the UK govern...
I canceled my UK visa application through VFS Global on May 12, and was told that my consular fees and Premium Lounge service charges would be refunded within 10 to 15 business days. It has now been far longer than that, and I still haven’t received any of the refunds. Both my spouse and I applied ...
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We applied VFS Global for visas on 19th November for two employees, and the visas were approved on 3rd December. They were supposed to be sent via courier, but we still have not received them. We checked with the courier service several times, but they have no updates on the delivery status. The del...
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