Dear VFS Global,
On March 14, 2025, I booked a UK visa appointment through your online system and paid for additional services including Courier Return, Notification Service, and Document Upload Assistance—totaling ₺2,360. However, I later canceled my visa application directly through the UK government’s official platform, which promptly refunded my payment.
Following this, I also canceled the services I had booked through VFS Global since no services were actually provided. Yet, despite my cancellation, I have not received any refund from VFS Global.
Charging customers for services that were never rendered is simply not fair. I expect a full refund for the canceled services without further delay. The process should be transparent and customer-centric—especially when dealing with international applications and high service fees.
I canceled my UK visa application through VFS Global on May 12, and was told that my consular fees and Premium Lounge service charges would be refunded within 10 to 15 business days. It has now been far longer than that, and I still haven’t received any of the refunds. Both my spouse and I applied ...
I applied for a UK visa on December 9 and canceled my initial appointment. Despite this, a ₺480 courier fee was charged to my card. Thinking it might be a banking error, I contacted my bank, but they confirmed there was no mistake on their end. The bank even initiated a refund request for the duplic...
I applied for a visa through VFS Global, filled out the application form, and made the payment. However, I later realized I had submitted an incomplete form, so I canceled my application. Despite this, I never received any refund, notification, or email regarding the status of my refund. After this...
We submitted a UK visa application on March 6, 2025, and received the passport back on March 21. But to our shock, the visa was not granted—and worse, there was no explanation whatsoever included in the returned documents. No rejection letter, no reason, no next steps. Just silence. How are we supp...
I booked a Denmark visa appointment through VFS Global and now need to cancel it due to personal reasons. However, when I contacted them, I was told that cancellations are not possible and no refunds would be issued—regardless of the circumstances. What’s more frustrating is that there was no alter...
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