Udemy Login Verification Code Has Not Arrived for Three Months

I have been unable to access my Udemy account for a long time. When I try to sign in, a six-digit security code is supposed to be sent to my email address, but I have not received this code for approximately three months. The email address registered to my account is f**************@hotmail.com. I have repeatedly checked my Outlook inbox, spam folder, and junk mail folder, but no email containing a Udemy security code has arrived.

I experienced a similar problem in the past, and it was resolved at that time. However, the same issue has now occurred again, and I cannot get a response from anyone. I emailed the Udemy support team twice and explained my account access problem in detail, but I received no reply.

Being unable to access the courses I paid for is wasting my time and causing significant inconvenience. I am requesting that Udemy investigate the security code delivery problem, restore access to my account and purchased courses, and provide me with a written response regarding the resolution.