I had purchased two different courses on Udemy — one was a YDS English course (with instructor S*** H***)**, and the other was a piano course by a French musician. Both courses were advertised as offering lifetime access. However, I hadn’t logged into my account for over a year due to my busy schedule. When I logged back in on October 2, 2025, I noticed that none of the courses I had purchased were visible in my account anymore.
I would like to regain access to my courses and have them restored to my account. Lifetime access was explicitly guaranteed at the time of purchase, and I never received any email notification or warning about the removal of these courses. I made both purchases with my credit card — one was approximately ₺100, and the other was around ₺30–40, both bought at discounted prices. My registered email address is e***@gmail.com**.
I request that my purchased courses be reinstated in my account and that I receive a clear explanation regarding this issue.
I purchased three courses on Udemy — “Electrical Site and Field Applications,” and “Electrical Progress Payment Register (Green Book)” — paying approximately ₺1,500 in total. However, when I logged into my account today, I noticed that none of my purchased courses were visible. The last time I check...
On September 23, 2025, I purchased three courses on Udemy using my bank card: “Core Belief Restoration,” “Self-Esteem 101: The Art of Self-Love,” and “Growing After Trauma.” The payment went through successfully, and I received a confirmation email. However, even after three days, these courses stil...
I purchased a total of five courses on Udemy. When I log into my account through a desktop browser, all of these courses appear correctly and I can access them without any issues. However, when I use the Udemy app on my iPhone, none of my courses show up — even though I’m logged in with the exact sa...
I haven’t been able to log into my Udemy account for about a month. During login, the verification code never arrives — I’ve even checked my spam folder, but no email is being received at all. I need access to the courses I previously purchased. I contacted Udemy customer service, but I haven’t rece...
On September 12, 2025, I accidentally purchased a course on Udemy titled “Windows Server and System Administration Training 2025 From Scratch” using my credit card. The purchase was made completely by mistake, and I immediately canceled the course right after the transaction. However, I noticed that...
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