Udemy App Sign In Fails on Axen Smart TV

I want to access the courses I purchased through Udemy on my Axen TV, but I am having trouble logging in. When I try to access Udemy from the TV, I get a screen asking for my email address and password. Even though I enter my correct login information and have set a password, I receive an error saying, “There was a problem logging in.” I also tried signing in through my Google account, but I receive an error there as well and cannot sign in. In addition, when I try to log in from the TV, I do not receive any login code by email, so I am unable to access my account in any way.

Despite trying multiple times with both my email address and the password I set, I still cannot access my account properly through the TV. This issue has been ongoing for about five days, and I am unable to comfortably watch the courses I purchased on my television.

I would like Udemy to provide a solution that allows me to sign in normally through the Udemy app on my Axen TV using my username and password or through my Google account, or provide the necessary technical guidance to resolve this login issue.