I Want a Full Refund for Unauthorized Udemy Transactions
On July 21, 2026, at 1:44 p.m. and 1:50 p.m., two online transactions of approximately $20 each were charged to my Turkish Economy Bank (TEB) card without my knowledge or authorization. The transactions appear on my card statement under Udemy, a website I had never heard of or used before. My card ends in 7392.
As soon as I noticed the first transaction, I immediately called customer service. While I was still trying to reach a representative, the second transaction occurred. When I spoke with the bank, I was only told that a dispute had been opened. I received no detailed information about the investigation or the steps that would follow. My dispute reference number is 4016836.
I am requesting the immediate cancellation of these unauthorized transactions and a full refund of the approximately $40 charged to my card, without any deductions. I also expect a complete investigation into the security of my card and a clear written explanation of the findings. In addition, I want the harm caused by these transactions resolved and all necessary measures taken to prevent a similar incident from happening again.
