On November 12, 2025, I purchased an Udemy course for $10. I watched no more than 3% of the course, yet when I attempted to request a refund, I received an error message stating:
“Due to your viewing history, this course cannot be refunded. You cannot request a refund because you have watched a large portion of the course.”
However, based on Udemy’s refund policy, I clearly should be eligible for a refund given the extremely short viewing time and the timing of my request.
I attempted the refund through the mobile app and then contacted customer service, but I have not received any response. I request a full refund for the course.
My order number is: PD-CC-666D4B705A4871656C366D455A673D3D
I urgently request a resolution.
I requested a refund for a course I purchased on Udemy. Even though I watched only 13% of the course, I received the following message: “Due to your viewing history, this course is not eligible for a refund. According to our refund policy, you cannot request a refund because you have watched a larg...
On November 20, 2025, I purchased an Udemy course for $5. I requested a refund the same day. The total duration of the course is around 8 hours, and I only watched the first two free preview videos plus about 30 minutes of the paid content. Since I didn’t like the course, I attempted to request a re...
I can’t proceed with my Udemy refund request because of the viewing history, even though I only watched 7% of the course over 3–4 days. I didn’t find the content useful or relevant to what was promised in the course description. Isn’t this ridiculous? I want my money back. I even contacted customer ...
I purchased the Systematic German Course from Scratch on Udemy for ₺350 using my credit card. In the course’s advertisement and at the time of purchase, it was clearly stated that if I was not satisfied, I could request a refund within 30 days. However, after 10 days, despite having watched only abo...
On November 8, 2025, I purchased an Udemy course. Because the content was insufficient and not engaging, I requested a refund for the $11 I paid. However, instead of returning the money to my bank account, Udemy issued the refund as Udemy Credits on the platform. I purchased the course using my deb...
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