Udemy Lifetime Access Course Disappeared From Account
About five years ago, I purchased an English-language course from instructor E**** Ö**** through Udemy and paid for it in full. Although the course was sold with a promise of “lifetime access,” I can no longer find this course anywhere in my account when I log in. The instructor is still actively selling the same course on Udemy, yet I believe my access to content I already paid for has been unfairly restricted.
I have been unable to see the course in my account for approximately one year, and this issue has never been resolved. My Udemy account is registered under the email address “i*****@gmail.com.” I cannot access a service I already paid for, yet I have been unable to reach a real person at the platform. I am continuously directed to Frequently Asked Questions pages and automated systems that provide no useful assistance, while there is no live support option or customer service phone number that I can use to contact someone directly.
I request that Udemy’s representatives in Türkiye remove these automated barriers and resolve my issue by reviewing my past purchases recorded in the system, as well as any older accounts associated with my name or email address, and promptly restore the E**** Ö**** English-language course to my current account. Otherwise, I want to make it clear that I will pursue my legal rights to the fullest extent, including my consumer rights.
