I requested a refund for a course I purchased on Udemy. Even though I watched only 13% of the course, I received the following message:
“Due to your viewing history, this course is not eligible for a refund. According to our refund policy, you cannot request a refund because you have watched a large portion of the course.”
I submitted my refund request on November 16, 2025, using my computer, and I originally paid by credit card.
When I contacted customer support, they informed me that they could not assist me. My account and course were not part of any promotion or special campaign, and this was the first time I had ever requested a refund.
I don’t understand why my refund request was denied when I clearly did not watch a significant portion of the course. I am requesting a full refund for the course.
On November 12, 2025, I purchased an Udemy course for $10. I watched no more than 3% of the course, yet when I attempted to request a refund, I received an error message stating: “Due to your viewing history, this course cannot be refunded. You cannot request a refund because you have watched a lar...
I can’t proceed with my Udemy refund request because of the viewing history, even though I only watched 7% of the course over 3–4 days. I didn’t find the content useful or relevant to what was promised in the course description. Isn’t this ridiculous? I want my money back. I even contacted customer ...
On November 20, 2025, I purchased an Udemy course for $5. I requested a refund the same day. The total duration of the course is around 8 hours, and I only watched the first two free preview videos plus about 30 minutes of the paid content. Since I didn’t like the course, I attempted to request a re...
I purchased the Systematic German Course from Scratch on Udemy for ₺350 using my credit card. In the course’s advertisement and at the time of purchase, it was clearly stated that if I was not satisfied, I could request a refund within 30 days. However, after 10 days, despite having watched only abo...
On November 8, 2025, I purchased an Udemy course. Because the content was insufficient and not engaging, I requested a refund for the $11 I paid. However, instead of returning the money to my bank account, Udemy issued the refund as Udemy Credits on the platform. I purchased the course using my deb...
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