I opened a record with Turkcell on November 20, 2024 regarding the complaint number 173081341, application number: 240354815. I reported that the Turkcell line did not work in the house we moved to and that we could not use the phone. The employee who opened the record told me that if we cannot provide service and if I receive a negative response, you can transfer your number without paying a termination fee. In the statement in the complaint record opened, Turkcell admitted that it cannot provide service. I spoke to Turkcell employees 3 times today, the first employee said that there was no registration. The 2nd employee said that I had to pay a termination fee. The 3rd employee said that there was no registration. You are making fun of people and providing zero service. Your customer service employees do not know anything. They all talk differently. None of them! Nothing! They do not know! Since you cannot provide service, send me the necessary documents so that we can transfer our line without paying a termination fee. You are of no use other than victimizing people.
For the Turkcell line registered under my brother's name with number 536-4**-**-*2, I've submitted cancellation requests three times via your app. Firstly, on 03/06/2024, under reference number 166322346, which you closed claiming it was resolved without bothering to call back or provide any informa...
In July 2024, I moved to Sokullu Mehmet Paşa Neighborhood, Çankaya, Ankara. (I live on the 2nd floor, in the heart of the capital.) I realized that my Turkcell line doesn’t have coverage at home, and I raised this issue with Turkcell customer service 3 times. Each time, they said the problem couldn’...
In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I conta...
Hello, in May 2024, I transferred our company's phone lines from Vodafone to Turkcell. However, Turkcell is not adhering to the offer prices provided or the contract signed when our lines were transferred. I have not received any response to my application dated July 1, 2024, with the reference numb...
2 months ago, I was billed a month that I did not use by Turkcell, which I left. I contacted customer services about the issue and made an objection and complaint, but I did not receive any response. With a shamelessness that does not suit the company name, they made my phone ring for 1 second and t...
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