I Can't Use My Turkcell Line And No One Has Helped Me For 7 Months
In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I contacted Turkcell customer services many times for 7 months but I never received a response. They told me that they were waiting for my necessary transactions to be done at Vodafone, when I called Vodafone, I received the answer that Turkcell did not send us a notification regarding this number. When I called with a different code through a Turkcell employee I know and spoke to a responsible person, I personally heard the answer to my friend "this file has not been dealt with at all, a request was created 4 months ago and no action has been taken on it." I am applying to CİMER for a solution to my unsolved problem, my undelivered file, and my unseen request for 7 months. My file has never been looked at, I have been victimized, and I have been paying the bill every month for my line that I cannot use.
Dear Customer, We are reviewing your application to our customer service and will inform you once it is finalized. You can use the Turkcell app for any needs related to our products and services. Sincerely, Turkcell
Sure, here is the translation: "I said the same thing :d You've been examining it for 7 months, when will I hear a tangible sentence?"
Hello Ms. Refika, First of all, thank you for choosing to communicate with us. As the Turkcell family, we strive to provide you with complete and quality service through all our channels. Ensuring your satisfaction at every point is our priority. To resolve the problem you are experiencing, the other operator needs to make updates in their own systems. Therefore, the other operator has been informed about the request. The result from the other operator will automatically turn into a new request, and you will be informed by us through the new request. You can convey any information, suggestions, opinions, and solution requests regarding our products and services by calling our customer service or by selecting the "Help - Submit New Request" steps within our Turkcell application. You can also check the status of your requests in the "My Requests" section. Sincerely, Turkcell
