In February 2024, I requested help from Turkcell customer services regarding the fact that people who call me have been receiving a notification saying "Vodafone registered number cannot be found" and no messages have been received since the day I bought my new line from the Turkcell dealer. I contacted Turkcell customer services many times for 7 months but I never received a response. They told me that they were waiting for my necessary transactions to be done at Vodafone, when I called Vodafone, I received the answer that Turkcell did not send us a notification regarding this number. When I called with a different code through a Turkcell employee I know and spoke to a responsible person, I personally heard the answer to my friend "this file has not been dealt with at all, a request was created 4 months ago and no action has been taken on it." I am applying to CİMER for a solution to my unsolved problem, my undelivered file, and my unseen request for 7 months. My file has never been looked at, I have been victimized, and I have been paying the bill every month for my line that I cannot use.
I am writing to express my dissatisfaction with Turkcell concerning the migration of my Vodafone line. My Vodafone line was closed on December 5th, yet Turkcell has not activated my new line even after two days. This resulted in my mobile line being non-functional, leading to considerable hassle. I ...
Hello, in May 2024, I transferred our company's phone lines from Vodafone to Turkcell. However, Turkcell is not adhering to the offer prices provided or the contract signed when our lines were transferred. I have not received any response to my application dated July 1, 2024, with the reference numb...
About three months ago, I ported my number from Vodafone to Turkcell. However, for the past two months, I have been facing a serious issue: when people using Vodafone lines try to call me, they hear a message saying “This number does not exist” and cannot reach me. As a result, I am missing importan...
Turkcell Esim has been a complete disappointment. On December 10, 2024, I created request number 173 882 087, but no solution has been provided. After calling Turkcell repeatedly for seven days, I am mentally drained and exhausted. My wife is hesitant to leave the house because her phone is not work...
I applied to transfer my 4 Vodafone-registered lines to Turkcell through Turkcell.com.tr. However, I received a message stating that my applications were canceled because the delivery of the new SIM cards by the courier was delayed. On Turkcell's information page about number portability, it clearly...
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