For the Turkcell line registered under my brother's name with number 536-4**-**-*2, I've submitted cancellation requests three times via your app. Firstly, on 03/06/2024, under reference number 166322346, which you closed claiming it was resolved without bothering to call back or provide any information. Not satisfied, I submitted another request on 05/06/2024, under reference number 166390409. Again, without making any effort to call, you closed the record stating it was resolved. Now, on 05/06/2024, I've initiated the cancellation process once more via your app under reference number 166406583. What will you do this time? Do you have to inconvenience people? I conduct transactions through your app to avoid dealing with you (customer service, dealers), yet you persistently call. When you sell people lines, do you call them forty times? No, you simply provide the line. Therefore, fulfill your duty, which is to cancel the line. People shouldn't be obliged to deal with you; if customers have submitted the required documents, you should proceed with the cancellation, as it's your responsibility.
Hello, in May 2024, I transferred our company's phone lines from Vodafone to Turkcell. However, Turkcell is not adhering to the offer prices provided or the contract signed when our lines were transferred. I have not received any response to my application dated July 1, 2024, with the reference numb...
On 14.02.2024, I had an internet connection to our house in Ankara-Batıkent through a Turkcell dealer. I spoke to the dealer on 09.02.2024 at 0 53*********96, a friend named U***. He told me about that day's campaign. He informed me that since I have a Turkcell line, I would be subscribed for 1 mont...
On October 24, 2025, a number transfer and subscription process was initiated for my line 5326****59 without my knowledge or consent. Although I was completely unaware of this situation, I had to personally visit both Turkcell Corporate and Vodafone Corporate stores and spend my entire day trying to...
In December 2022, Turkcell Corporate sent a field team to renew our contracts, promising X reductions if we subscribed to ten lines, each with its own quota. Despite our lack of necessity, they persuaded us and agreed to a payment of roughly ₺900. However, in January 2023, we received a bill for alm...
On September 15, 2024, I discovered that a new Turkcell line was issued in the name of my father, H** D**, who has been diagnosed with chronic schizophrenia for nearly 30 years and holds a severe disability report, with his condition being physically apparent. I am his legal guardian, and the line n...
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