2 months ago, I was billed a month that I did not use by Turkcell, which I left. I contacted customer services about the issue and made an objection and complaint, but I did not receive any response. With a shamelessness that does not suit the company name, they made my phone ring for 1 second and then shamelessly sent an SMS saying they could not reach you. Without any response or explanation, they said there was no error in the billing and that interest would be charged if payment was not made. When it comes to collection, the company does not give up even though it is wrong, but when it comes to helping, they play three-cent games. You are truly a disgraceful institution. I will do my best, I will disgrace you in every way, you will see.
Turkcell Paycell has been causing me distress for three months. As a last resort, I've closed my line. Despite not being a Paycell member, they've been charging my bill for transactions. I opened a complaint file, and they claimed I must have made purchases, even though I don't have a membership. Wh...
I purchased a phone in installments from Turkcell Pasaj. However, I lost my job and couldn’t make the payments. Even though three months have passed, Turkcell has not transferred my debt to a collection agency. During this time, my debt increased from ₺21,000 to ₺31,000. What’s more frustrating is t...
I have been a Turkcell user for years, I had no problems until the end of December and was using it very well, in order to benefit from the campaign, I went to a different operator for my 2 lines at the end of December and came back to Turkcell without even a week, I have been having network problem...
Turkcell is profiting unfairly from its customers. After freezing my line, I received a ₺250 bill three months later. Turkcell had assured me previously that I wouldn't be charged for such bills and that they could be cancelled upon request. Despite repeatedly stating that I hadn't used the line, Tu...
Received a text message on March 13, 2024, from Turkcell informing me that my bill was ₺353. They warned that if I didn't pay it right away, it would shoot up to ₺3953. The message also provided a phone number to call for further details. I dialed the number and had a chat with a representative. Th...
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