Turkcell Removed Local Transmitter and Charged Me an Unfair Termination Fee
In July 2024, I moved to Sokullu Mehmet Paşa Neighborhood, Çankaya, Ankara. (I live on the 2nd floor, in the heart of the capital.) I realized that my Turkcell line doesn’t have coverage at home, and I raised this issue with Turkcell customer service 3 times. Each time, they said the problem couldn’t be resolved. After the first call, they suggested it might be related to my phone settings. However, when I noticed that other Turkcell users in my home were facing the same issue, I understood that the local transmitter had been removed, causing the coverage problem. I reported this again to customer service, but when they couldn’t offer a solution, I switched my line to another operator. This time, I was hit with an unfair termination fee. Turkcell is blatantly mistreating its customers. I request that this issue be addressed as a consumer rights matter and that all charges, including the termination fee, be canceled. I also demand that the voice recordings from customer service be obtained from the relevant parties.
Hello Mr. Turgay, Your request submitted through BTK is being reviewed. You will be provided with a written response through the same channel. You can view the responses via the BTK Online Complaint Notification System. For any information, suggestions, opinions, and solution requests regarding our products and services, you can use the "Help - Submit a New Request" steps within our Turkcell application, and you can check the status of your requests in the "My Requests" section. Best regards, Turkcell
If it is not resolved today, I will file a complaint with the Consumer Arbitration Committee through E-Government. Because there have been 3 Customer Service applications and 2 complaints to the BTK regarding the issue, you said it was resolved but it wasn't. Despite not receiving the service, I paid the bill and on top of that, I received a penalty. This is now a moral issue, it is your problem.
Turkcell = regret = injustice =
You are an excellent institution. You acknowledge that there is no phone reception, but you penalize when switching to another operator. The staff who read this...
