In July 2024, I moved to Sokullu Mehmet Paşa Neighborhood, Çankaya, Ankara. (I live on the 2nd floor, in the heart of the capital.) I realized that my Turkcell line doesn’t have coverage at home, and I raised this issue with Turkcell customer service 3 times. Each time, they said the problem couldn’t be resolved. After the first call, they suggested it might be related to my phone settings. However, when I noticed that other Turkcell users in my home were facing the same issue, I understood that the local transmitter had been removed, causing the coverage problem. I reported this again to customer service, but when they couldn’t offer a solution, I switched my line to another operator. This time, I was hit with an unfair termination fee. Turkcell is blatantly mistreating its customers. I request that this issue be addressed as a consumer rights matter and that all charges, including the termination fee, be canceled. I also demand that the voice recordings from customer service be obtained from the relevant parties.
I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, it does not have reception where my workplace is located. I frequently experience interruptions in calls and internet service. Just like in Turkey in the 1990s, I find myself consta...
Turkcell network is down! For two years, I had no issues with the network in my home, but on Sunday, the signal completely dropped to zero. I had to go outside to report the issue to customer service. They said there was a problem with the base station and created a resolution request with the numbe...
Hello. I reside in the AFAD TOKİ residences in the Abazlı neighborhood of Bala district, Ankara. Previously, I used Türk Telekom, but due to poor reception, I switched to Turkcell. Unfortunately, Turkcell's signal is even worse, and the reception issue persists. I have lodged numerous complaints in ...
I opened a record with Turkcell on November 20, 2024 regarding the complaint number 173081341, application number: 240354815. I reported that the Turkcell line did not work in the house we moved to and that we could not use the phone. The employee who opened the record told me that if we cannot prov...
On 14.02.2024, I had an internet connection to our house in Ankara-Batıkent through a Turkcell dealer. I spoke to the dealer on 09.02.2024 at 0 53*********96, a friend named U***. He told me about that day's campaign. He informed me that since I have a Turkcell line, I would be subscribed for 1 mont...
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