Turkcell

I am currently using the “Büyük Festival 40 GB” plan on my Turkcell line ending in 0532*******, and my contract is set to expire on April 9. Even though I am now in the final month of my contract, I have not been contacted by Turkcell with any new or competitive offer, nor have I received any reaso...

About two months ago, I switched my mobile line to Turkcell, and since that day I have been experiencing constant signal issues and interruptions. I currently live in Adana, work in Yenice (Mersin), and I am presently in my hometown of Ağrı. In all three of these locations, my line does not provide...

For the past two years, Turkcell has been charging high monthly fees for poor-quality service, bad communication, and unreliable internet, yet they have not found a solution to this issue. The speed test results I get using mobile data in the Karşıyaka Aksoy neighborhood are as poor as shown in the ...

I recently transferred my line to Turkcell from the Pendik Esenyalı branch. During the application, I repeatedly asked the staff whether both 10 GB and the extra 10 GB in the GNC 10 GB + 10 GB package could be used for social media, and I was clearly told that both would be usable on social media. T...

The contract for my Turkcell postpaid line ended on March 9, 2026. On March 10, 2026, I called customer service and requested that my line be converted to a prepaid plan. However, the customer representative named H** (employee ID 90106383)** repeatedly refused my request, even though I clearly sta...

I am a Turkcell mobile line user residing in Istanbul, Sultanbeyli, Ahmet Yesevi neighborhood, and for the last 3–4 months the reception quality in our area has been extremely poor. Almost all Turkcell users around me are experiencing the same problem. Despite being in the city center, we cannot tal...

When I tried to purchase an add-on package for my Turkcell line through the Digital Operator app, I noticed an extreme price increase in add-on packages since the date my bill was updated. Packages that were previously around $6 are now priced at approximately $19. This nearly 200% increase makes m...

Since February 13, 2026, I have been waiting for my Turkcell SIM card, which I requested through number portability, to be delivered by Kuryenet. Even though two delivery appointments were scheduled over the past week, I received messages both times stating, “Delivery could not be completed because ...

I have been experiencing constant high ping problems with my Turkcell Superbox internet service in Ankara Çankaya. The ping is always high and this affects my internet use negatively at all times, especially when I need a stable connection. Despite reporting this issue to Turkcell customer service, ...

Since switching to Turkcell, I have not been receiving proper service in the Bosna Hersek neighborhood of Konya. I am experiencing constant signal issues and slow internet speeds, and most of the time I cannot access the internet at all. My line is a postpaid plan, and I most recently paid a $15 bi...

We have been a long-time corporate customer of Turkcell. We purchased the Superbox internet service with a one-year contract commitment. However, after the service was installed, we discovered that there are serious coverage and signal direction issues in our area. We reported the issue to our corpo...

I am the user of the individual postpaid line with the number 0532 747 92 ** under Turkcell. In the January 2026 and February 2026 billing periods, internet usage charges that do not match my usage habits and that are unusual and inexplicable have appeared on my bill. Based on these charges, additio...

On September 26, 2025, I purchased a Crocus Magnetic 10,000 mAh power bank from the Turkcell store in Kırklareli Merkez. About 3–4 weeks after the purchase, the power bank stopped working, so I returned it to the same Turkcell store. After a long inspection process, I was informed that the product w...

I have been a Turkcell customer for many years and have always paid my bills on time. I am currently using the Mega+Bol 20 GB plan, and my contract has 27 days remaining. Before my contract ends, the lowest new plan being offered to me is 30 GB at a monthly price of approximately $26. However, I see...

I was previously a Turkcell customer and decided to return to Turkcell again. I called customer service and purchased a contracted mobile plan. The plan I was sold included 30 GB of internet, 3,000 minutes, and 250 SMS. During the call, I was clearly told that this plan also included an additional 5...

I am a Turkcell mobile line user residing at the address Balıkesir. For about a week, the signal strength in this area has become extremely weak. Inside my home and in the immediate surroundings, my phone calls either do not take place in a stable way or are frequently cut off. Mobile internet most ...

Even though the commitment period for my Turkcell Superbox 200 GB subscription, linked to the phone number 535 360 8945, ended in November, I did not receive any notification, message, or warning informing me that my contract was about to expire. Because of this, I was not aware that my commitment h...

Today at around 3 p.m., I accepted a 12‑month subscription offered to me in a phone call from Turkcell for my iPhone 12 postpaid line. A few hours later, at around 8 p.m. on the same day, I decided to cancel this subscription because I found a more suitable offer from another operator and I had only...