I recently transferred my line to Turkcell from the Pendik Esenyalı branch. During the application, I repeatedly asked the staff whether both 10 GB and the extra 10 GB in the GNC 10 GB + 10 GB package could be used for social media, and I was clearly told that both would be usable on social media. Trusting this information, I accepted the package. Afterwards, I realized that the internet was not usable in the way it was explained and, since I was left without usable internet, I had to change my tariff to a 20 GB package. Despite this, Turkcell’s internet generally has very poor reception for me, it often does not work properly and sometimes even calls do not come through. In other words, I am already paying for a service that does not work properly. Today I received an SMS stating that a cancellation fee of approximately ₺400 is being charged. I have not been able to reach customer service and therefore could not explain the situation to anyone. I do not accept being charged a cancellation penalty for a tariff that I was misinformed about and that does not work properly in terms of reception and internet. I request that my tariff be cancelled without any penalty and that the cancellation fee reflected to me be completely cancelled, as I was misinformed at the Pendik Esenyalı branch and I cannot benefit from the service as promised.
About 10 days ago, I switched from Türk Telekom to Turkcell, and my entire family also transferred their lines to Turkcell. However, at our address, we constantly experience signal problems both inside and outside the house. Despite using a 60 GB plan costing ₺420, we can barely use the internet. It...
On July 31, 2025, I was informed by Turkcell customer service that if I transfer my mobile line to another operator, I would be charged an early termination fee of ₺2,500. However, my current plan is GNÇ Postpaid 20 GB – ₺650, and I do not benefit from any additional services, discounts, or special ...
I'm really frustrated with Turkcell because I feel like they've misled me as a customer. I had a 30 GB internet plan and a 40 GB social media plan. Even though I had the social media package, all my usage came out of my regular internet package instead. I called for support and they just told me to ...
Hello, I contacted Turkcell's customer service to transfer my number to their network. During the call, I progressed to the approval stage of the number transfer process. However, I asked a question about how the termination fee would be calculated if I canceled my contract due to poor signal streng...
I was previously a Turkcell customer and decided to return to Turkcell again. I called customer service and purchased a contracted mobile plan. The plan I was sold included 30 GB of internet, 3,000 minutes, and 250 SMS. During the call, I was clearly told that this plan also included an additional 5...
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