Turkcell Replaces Power Bank With Lower-Spec Model Despite “Upgrade” Claim

On September 26, 2025, I purchased a Crocus Magnetic 10,000 mAh power bank from the Turkcell store in Kırklareli Merkez. About 3–4 weeks after the purchase, the power bank stopped working, so I returned it to the same Turkcell store. After a long inspection process, I was informed that the product was not repaired but instead sent for replacement, and I was told, “We replaced it with an upper model; you can come and pick it up.” Believing that I would receive a genuinely higher and equivalent model, I went to collect it. However, the power bank I was given is neither an upper model nor equivalent to the one I originally purchased. My original product had a digital display, and the phone stand on the back was integrated into the body, making it sturdier and more elegant. The replacement product I received has no digital display, only old-style indicator lights to show the charge level. In addition, it only supports fast charging from Type-C to Type-C, while other connections charge slowly. The phone stand is also much simpler and more outdated compared to my original product. In short, despite being told it was an “upper model,” I was given an older, lower-spec power bank without a digital display and with inferior features. When I sent the product to service, I expected it to be repaired, and since I was not informed about my right to a refund, I did not request one at the time. However, if the product was not going to be repaired, I at least expected to receive the exact same model I originally purchased. I do not accept being given a lower-spec, outdated product under the claim of an “upper model.” I request either the exact same digital-display model I originally bought to be provided to me, or, if possible, a refund of the product price. If this situation continues and cannot be resolved here, I would like it to be known that I will pursue the matter through legal channels.