For the past two years, Turkcell has been charging high monthly fees for poor-quality service, bad communication, and unreliable internet, yet they have not found a solution to this issue. The speed test results I get using mobile data in the Karşıyaka Aksoy neighborhood are as poor as shown in the images.
Instead of constantly promoting 5G and misleading customers, it would be better if Turkcell focused on strengthening infrastructure in problematic areas, considering the high amounts they charge their users every month. At the first opportunity, I will switch to a service provider that values its customers and responds to their needs.
I have been using a Turkcell postpaid line for many years. For about two years now I have been experiencing a serious network problem at my home in Aksoy Neighborhood, Karşıyaka, İzmir. Most of the time my phone cannot be reached inside my house, I cannot even make voice calls. The quality of the cellular data connection is so poor that most of the time it feels like there is almost no internet at all, and I cannot even complete a speed test.
During this period I have talked to Turkcell customer service repeatedly and have filed many complaint records. However, each time I received evasive answers that sidestepped the issues instead of addressing them directly, and I was told that no reinforcement or renewal work is planned for my area. Although they implicitly acknowledge the existence of the problem, no concrete solution has been offered to date.
I want to use the service I pay a high price for each month without problems, especially at home. Being able to make normal calls and connect to the internet with my mobile phone while I am at home is my most basic right. If Turkcell cannot provide this service, I demand a refund of the unjustly charged bills for the service I have not received for a long time. Either the network problem in my area is permanently resolved, or the fees for the unusable service are refunded to me.
I am a Turkcell mobile line user residing in Istanbul, Sultanbeyli, Ahmet Yesevi neighborhood, and for the last 3–4 months the reception quality in our area has been extremely poor. Almost all Turkcell users around me are experiencing the same problem. Despite being in the city center, we cannot tal...
I am highly unhappy with Turkcell's service. In this day and age, one would expect a top GSM company to have resolved its network problems. However, that is not the reality we are facing in 2024. Even though Turkcell is one of the pricier choices in Turkey, its network performance is surprisingly po...
I have been using a Turkcell mobile line in Fethiye Çamköy and have been experiencing serious reception problems in this area for about three years. Most of the time I cannot get a proper signal, my calls are constantly dropping, and I cannot use mobile internet efficiently. I am paying for a servic...
I am a Turkcell mobile line user residing at the address Balıkesir. For about a week, the signal strength in this area has become extremely weak. Inside my home and in the immediate surroundings, my phone calls either do not take place in a stable way or are frequently cut off. Mobile internet most ...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
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