On March 9, 2026, between 10:22 p.m. and 11:07 p.m., I had a phone conversation with a Turkcell customer service representative, Ms. T**. My previous mobile plan was Star + 18 GB, and my contract commitment was scheduled to end in July. I had accidentally selected a new plan called “Dev Yıllık 120 GB,” and I contacted customer service to request help canceling it.
During the call, I repeatedly and specifically asked whether canceling the new plan would result in any early termination fee. I was clearly told that I would not have to pay any termination fee under any circumstances, and that there would be no charges until my contract ended and I left the operator. Based on this clear assurance, I approved the cancellation of the new plan, even though I had switched to it only 45 minutes earlier and had not used any of its services at all.
However, after the cancellation was processed, a $74 early termination fee was charged to my line. When I contacted the same representative again, she claimed that she had not given such a guarantee during the call. Instead, she said that because my contract ends in July, she thought the termination fee would simply be reflected in installments, and that she had not provided any other specific information.
I explicitly asked during the call, “So there will definitely be no termination fee, correct?”, and I received a “Yes” in response. Based on that statement, I approved the cancellation. Now I am being charged $74, even though the plan was active for only a short time and no usage occurred.
Despite the customer representative’s clear assurance, I do not accept this charge. I request that my call recordings be reviewed and that the $74 early termination fee, which resulted from incorrect information provided by customer service, be fully canceled and my grievance resolved.
On March 20, 2024, I opened the Turkcell app to pay my bill and was shocked to see a notification that my contract had expired. The bill details showed that my ₺61 smartwatch plan had been charged ₺442 in early termination fees. I had not canceled or terminated my contract. In fact, I had not been ...
I have been using a Turkcell mobile line for approximately two and a half years. In November 2025, an early termination / cancellation fee of about $156 was charged to my bill after I changed my in-network tariff through customer service. I did not terminate my line; I only requested a tariff change...
On July 31, 2025, I was informed by Turkcell customer service that if I transfer my mobile line to another operator, I would be charged an early termination fee of ₺2,500. However, my current plan is GNÇ Postpaid 20 GB – ₺650, and I do not benefit from any additional services, discounts, or special ...
I was previously a Turkcell customer and decided to return to Turkcell again. I called customer service and purchased a contracted mobile plan. The plan I was sold included 30 GB of internet, 3,000 minutes, and 250 SMS. During the call, I was clearly told that this plan also included an additional 5...
Mr. M***** from the Turkcell Communication Center called our company and informed us that our contract was about to expire. He then directed the sales representative, M**** E****, to assist us with a new commitment and provided details. We agreed that our invoices, which were around ₺3,000, would in...
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