Today at around 3 p.m., I accepted a 12‑month subscription offered to me in a phone call from Turkcell for my iPhone 12 postpaid line. A few hours later, at around 8 p.m. on the same day, I decided to cancel this subscription because I found a more suitable offer from another operator and I had only been within this new commitment for about five hours. When I contacted Turkcell customer service to cancel, I was informed that I would have to pay a withdrawal/cancellation fee of approximately ₺659, even though I had used the new subscription for only a very short period of time on the same day. I find it unfair and disproportionate to be charged such a high fee for something that was activated and cancelled within a few hours. In this context, I request that my 12‑month subscription be cancelled without any withdrawal fee being charged, or alternatively that the subscription price be reduced or a more reasonable solution be offered so that I am not financially penalized for a decision I changed within the same day.
I was using a 50 GB package with a 12-month commitment on my Turkcell postpaid line 0554*****12. My commitment was supposed to end on 09.08.2025, but on 08.08.2025 at 14:40, I switched to another operator. Following this, I was billed a total of ₺1300.59, which included a ₺650.05 early termination f...
On December 23, 2025, I switched my postpaid mobile line (0552****990) at Turkcell to a contracted plan costing approximately $12 per month. Shortly afterward, I noticed that Vodafone was offering a plan with the same features plus additional benefits at nearly half the price, so on December 28, 202...
I have been using a Turkcell mobile line for approximately two and a half years. In November 2025, an early termination / cancellation fee of about $156 was charged to my bill after I changed my in-network tariff through customer service. I did not terminate my line; I only requested a tariff change...
By some stroke of luck, I ended up buying a package from Turkcell. Surprisingly, I was able to get in touch with a customer representative in just 15 seconds, even though I hadn't used the package at all. I attempted to cancel my package. After facing a considerable challenge for approximately half ...
I wanted to cancel my Turkcell Superbox subscription today because I was not satisfied with the service. During my call with customer service, I was told that the early termination fee would be ₺2,300 and that this amount could increase in the coming days. Immediately after confirming the cancellati...
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