When I tried to purchase an add-on package for my Turkcell line through the Digital Operator app, I noticed an extreme price increase in add-on packages since the date my bill was updated. Packages that were previously around $6 are now priced at approximately $19.
This nearly 200% increase makes me feel both financially burdened and undervalued as a customer. When I saw these prices, I decided not to purchase the package. My main objection is not only the rate of the price increase, but also the fact that the same price is being offered to everyone. People earn this money under very different circumstances, often through difficult working conditions.
Since income and additional income information can already be accessed through e-Government systems, I believe pricing should be adjusted more fairly and progressively based on the legal account holder’s income level. It is not fair for a low-income user like me to pay the same package price as someone who earns millions or even billions per month. This system makes the poor poorer and the rich richer.
My expectation from Turkcell is to develop a more equitable pricing policy for add-on packages, such as offering discounts or tiered pricing based on income level, and to reconsider these excessive price increases.
Since the day 5G technology was launched on my Turkcell line, my internet performance has dropped dramatically. Despite using a full 60 GB plan, the internet is practically nonexistent, social media apps won’t open, even the Turkcell app doesn’t work properly, and I’m experiencing connection problems even while writing this complaint.
The problem started when I was in Bitlis, and it continues the same way even though I’m now in İzmir. So it’s not limited to a specific location; almost everywhere I go the internet either doesn’t connect or is extremely slow. Yet I pay the full amount for my plan regularly and on time.
When I called customer service, I felt that my issue was not taken seriously and that I was being treated as if I were lying. Experiencing technical problems and being met with such an attitude has seriously cooled me off from Turkcell.
My expectations from Turkcell are a thorough technical investigation of the internet problem on my line, a resolution of the coverage and speed issues under 5G, and an explanation regarding the customer service approach. I want to receive the service I’m paying for and have this issue resolved as quickly as possible with a reliable internet connection.
I have been using Turkcell as my mobile operator, but the recent pricing has made me reconsider their strategy. Just a month prior to the conclusion of my contract, I was presented with a new offer. I'm currently paying ₺265 for a 30 GB internet package, but the new offer is ₺600 for only 26 GB. Tha...
I have been a Turkcell postpaid customer for about 20 years, currently using the Mega+20GB package for which I pay ₺420 per month excluding taxes. The package includes 1000 minutes of talk time. However, new subscribers are offered the exact same package at much lower prices—for example, a new custo...
When my daughter was accepted to university, I switched from Türk Telekom to Young Turkcell because we were not receiving proper service. After the first year ended, the cost of my plan nearly doubled. To avoid the hassle of switching again, I continued paying these high bills to Turkcell for a long...
As a customer who has happily used Turkcell for years and has generally been satisfied with the services provided, I now feel compelled to write this complaint due to a series of issues I've recently encountered. Lately, with significant increases in package prices and consistently high bills due to...
My Turkcell tariff commitment is about to end. While the package I was using was ₺260, the same package is now ₺540. They are asking for more than double the price. I understand that costs have increased, and of course, there should be some rise, but an increase of more than double doesn't seem reas...
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