When I tried to purchase an add-on package for my Turkcell line through the Digital Operator app, I noticed an extreme price increase in add-on packages since the date my bill was updated. Packages that were previously around $6 are now priced at approximately $19.
This nearly 200% increase makes me feel both financially burdened and undervalued as a customer. When I saw these prices, I decided not to purchase the package. My main objection is not only the rate of the price increase, but also the fact that the same price is being offered to everyone. People earn this money under very different circumstances, often through difficult working conditions.
Since income and additional income information can already be accessed through e-Government systems, I believe pricing should be adjusted more fairly and progressively based on the legal account holder’s income level. It is not fair for a low-income user like me to pay the same package price as someone who earns millions or even billions per month. This system makes the poor poorer and the rich richer.
My expectation from Turkcell is to develop a more equitable pricing policy for add-on packages, such as offering discounts or tiered pricing based on income level, and to reconsider these excessive price increases.
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