Turkcell Refused to Switch My Line to Prepaid After Contract Ended
The contract for my Turkcell postpaid line ended on March 9, 2026. On March 10, 2026, I called customer service and requested that my line be converted to a prepaid plan.
However, the customer representative named H** (employee ID 90106383)** repeatedly refused my request, even though I clearly stated it several times, and appeared to intentionally prolong the process. Despite clearly telling the representative that I wanted to switch to prepaid immediately, they insisted that the transition could only be completed within 96 hours and that nothing could be done earlier.
The representative’s behavior gave me the impression that my same-day switch to prepaid was deliberately being blocked, possibly so that additional charges could continue to be applied to my line during the 96-hour waiting period.
Even though I requested to speak with a supervisor or authorized representative, the agent explicitly stated that they would not transfer me to anyone and left my request completely unresolved.
I am extremely dissatisfied with both Turkcell’s handling of this situation and the attitude of the customer representative named H**.
I request that my phone line (0530***** ) be immediately converted to a prepaid plan**, that any charges applied due to this delay be canceled, and that I receive a formal corporate apology regarding the conduct of the customer representative involved.
Instead of helping, you are calling to have me delete the complaint in the complaints section. I left a record asking your supervisor to have your employee named Halil call me, but you just call me about the complaint to engage in endless talk. Why should I accept that? Where is the solution? Moreover, even though the messages I receive and the Turkcell app indicate that my commitment ends on 10.03.2026, you are delaying my request and trying to inconvenience me.
