Since February 13, 2026, I have been waiting for my Turkcell SIM card, which I requested through number portability, to be delivered by Kuryenet. Even though two delivery appointments were scheduled over the past week, I received messages both times stating, “Delivery could not be completed because you were not at the address,” despite the fact that no courier came to my address. I was home all day on both occasions, and my address information is clearly and correctly listed in the system.
Because of the courier’s failure to complete the delivery, I am the one experiencing the inconvenience. For every day that my SIM card is not delivered, I am being charged unnecessarily and suffering financial loss. I can provide all necessary evidence if required. My tracking number is 4581160285798.
I request that my SIM card be delivered as soon as possible and that I be compensated for the financial loss I have suffered during this process. I also urge the company to pay closer attention to such situations and take the necessary steps to prevent similar issues from happening again.
I ordered a sim card from Turkcell, and it has been marked as out for delivery since November 22, 2024, but it hasn’t shown up yet. The absence of the queue is leading to major communication problems, and this hold-up is affecting my everyday life. It’s been quite a hassle having to make sure someon...
11 days ago, I requested a SIM card from Turkcell for a postpaid line under the 20 GB campaign, but during this time my SIM card has not been delivered to my address. I called customer service many times about the issue, and each time I was told it would be delivered within a few days, yet my SIM ca...
I applied to Turkcell online to port my number on 17.12.2024. The SIM card arrived exactly 21 days later. When I attempted to complete the transfer process via e-Devlet, I received a message stating that my porting request had timed out and been canceled, and that I needed to reapply. I initiated th...
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