Turkcell Did Not Offer Better Plan Before Contract Expiration
I am currently using the “Büyük Festival 40 GB” plan on my Turkcell line ending in 0532*******, and my contract is set to expire on April 9.
Even though I am now in the final month of my contract, I have not been contacted by Turkcell with any new or competitive offer, nor have I received any reasonable proposal.
When I check the Turkcell app, the offers presented to me are significantly more expensive than my current bill.
Because of this, I called customer service twice, explained that my contract is about to end, and asked for assistance and a better offer.
However, in both calls, they simply repeated the same high-priced plans shown in the app and did not provide any additional discount or loyalty-based offer.
Despite being a long-time Turkcell customer, I do not feel valued as a customer.
Unless I am offered a more reasonable and customer-focused plan, I am seriously considering switching my line to Vodafone.
Before my contract expires, I expect a fair and competitive offer that takes into account my usage and customer loyalty.
Dear Customer, We will investigate your request and get back to you as soon as possible. Sincerely, Turkcell
Dear Customer, We called you and spoke with you regarding your request on 19.03.2026. Thank you for taking the time to talk with us. For any issues where you need support related to our products and services, you can visit the "Help" page in our Turkcell app. Sincerely, Turkcell
I guess I've blown Turkcell out of proportion in my mind. The representative who called said they don't give any offers beyond what's shown in the app. Turkcell, I'm done with you. No one should deal with Turkcell.
