Dear Trendyol Team, I registered on Trendyol, but since my foreign phone number was not accepted by the system, I used my brother's number during the registration process. On May 9, I ordered two products from Trendyol. Although the product descriptions stated that the items would be shipped the same day, they were only dispatched on May 13 and 14. When the coffee machine was delivered, we were not at home. The delivery person said that the package could not be redelivered the same day. However, the Trendyol cargo tracking system showed that the item was indeed out for delivery again on that same day. The next day, when we asked the courier at what time the delivery would arrive, he responded: “I don’t know. You’ll receive your package when it’s your turn. Just stay at home.” In other words, we were expected to wait at home the entire day — as if we had no other responsibilities or work. Despite repeatedly asking, the courier refused to provide even an approximate time of arrival. Because of this, we updated the delivery address to another apartment in the same city where we were home all day — but no one ever came, and the package was not delivered. Another issue involves my second order — a smartphone. This product was also shipped late, despite the “same-day shipping” promise. Since then, I have been unable to track the shipment. I haven’t received any calls or notifications, and the tracking system does not work. I have no idea where my package is, which courier company is delivering it, or how I could request a return — the system displays an error. I have paid for these products, but I have not received any of them. I kindly ask you to urgently look into and resolve these issues.
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
Our return was denied by Trendyol for unacceptable reasons. We initiated the return process on time, but the carrier company refused to pick up the merchandise. Despite multiple attempts to contact customer service for assistance, we received no help or guidance. Today, we managed to take the mercha...
On November 2, 2025, I placed an order from the Trendyol store for a Philips 5500 Series LatteGo Fully Automatic Espresso Machine (EP5543/80). My order was canceled the next day without any reason being stated. Although 10 days have passed, my refund has not been made, and the product charge has app...
I placed an order on Trendyol on January 16, 2025, at 5:09 PM, purchasing two items. One of the items was delivered on January 18, but the second item has yet to arrive, even though the delivery date has passed. The tracking system shows it "out for delivery" all day, yet my address is only 15 minut...
I placed an order on Trendyol, and the seller shipped it via PTT Cargo. As usual, even though we were at home, PTT Cargo did not attempt delivery and marked the package as "recipient not at address," then returned it. I even checked the security camera footage to confirm that no delivery attempt was...
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