The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it has been updated every morning around 9 AM, saying it couldn’t be delivered. Yurtiçi Kargo visited this building on the 9th and 10th, and they delivered orders placed last week, including mine and my neighbors’, but for some reason, this order is not being delivered. The location of the so-called delivery point is also unknown. Trendyol continues to avoid taking responsibility and is still holding onto my money. I told them I wanted to cancel the order because it hadn’t arrived, and they said that if it arrived, I can return it. They also said that orders in transit cannot be canceled. So, this package might be lost or damaged during transit, but neither the seller nor Trendyol seems to care; it has become my problem. Trendyol is not providing the secure shopping service they promised. The reason I paid an extra commission through Trendyol’s platform to place the order was to ensure my money is secure in situations like this, where I can get a refund if the product doesn’t arrive. This platform, which promised secure shopping services, is not delivering on its commitment in this case. I am frustrated and want my money back. If I have to wait 15 days and escalate this issue to the Consumer Arbitration Committee, why did I pay Trendyol a commission for secure shopping? Where is the security of this purchase? I paid the money, but I haven’t received the product. I’ve contacted them, and stated that I want to cancel the order, but they are refusing. I am very dissatisfied with this situation.
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
On October 6, 2025, I placed an order on Trendyol (order no: 9805112457) to be delivered to my address. However, the delivery was not completed because the courier did not ring the bell and, despite knowing the door code, did not leave the package at my door. My phone was charging at the time, so I ...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
I placed an order (#8246544654) on 20.03.2024 via Trendyol Mertel seller with a delivery date of 28.03.2024, but my order has yet to be delivered. The seller is unresponsive to my inquiries, and Trendyol customer service claims there's nothing they can do. During this process: 1) The same seller has...
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