On Thursday, November 7, 2024, I placed an order for 2 products with order number 9595467381. On Tuesday, November 12, one of the products was delivered, but the other one never arrived. I informed the local courier representative, but they only said the package was still in the warehouse. When I contacted Trendyol, they kept responding with generic explanations, saying that due to high demand, products may be delivered separately, and delays may occur, asking me to wait. They keep opening records, but no solution is provided. The seller, "Turuncu Elma," claims that both products have been delivered. When I contacted Sürat Kargo and explained the situation, they said the item might be lost and suggested requesting a refund. The issue with the product I paid for is still unresolved. Where is my package? Why is no solution offered? Why does everyone keep passing the responsibility to someone else? Why can’t I receive the product I paid for? The site states, "This delivery will be sent to you in two separate packages. If you haven’t received the other part(s) yet, please wait a few more days." It has been almost a month, and still, no package. I don’t know what else to do now. Opening a record is not solving my problem. How can there be such low-quality sellers and such a poor-quality company? Please resolve my issue immediately.
On November 17, 2024, I made a purchase on Trendyol. As of November 27, the product still hasn’t been delivered. The shipment was handled by Sürat Kargo, which claims, “We delivered it, but you weren’t at the address,” which is completely untrue since I am always at home. The courier branch is now s...
On March 24, 2024, I made a purchase with order number 8257354374 on Trendyol. The seller quickly handed it over to Trendyol Express the following day. It kept getting moved from one warehouse to another within Istanbul, but for some reason, it just couldn't manage to leave the city. After reporting...
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
I placed an order (#8246544654) on 20.03.2024 via Trendyol Mertel seller with a delivery date of 28.03.2024, but my order has yet to be delivered. The seller is unresponsive to my inquiries, and Trendyol customer service claims there's nothing they can do. During this process: 1) The same seller has...
I ordered an English supplementary textbook from Trendyol.com to an Ankara company on 05/09/2024. Delivery appeared to be on 10/09/2024 by Sendeo cargo company. When the product did not arrive on 10/09/2024, I examined the cargo movements and saw that there was no movement. I reported the situation ...
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