Trendyol delivery process— I bought a bag from a company called Nigt Bags, which had a 2-day shipping promise on Trendyol. Although I placed the order a week ago and Trendyol has already received the shipment from the seller, it still has not been delivered to me. This delay is unacceptable given the clearly stated shipping time. I needed the bag for an event, and now that date has already passed. When I contacted the assistant services about the issue, I was told that since my first request is still open, I have to keep waiting as it is currently in the solution process. There has been no clear update or explanation, which only adds to the frustration.
I returned the Mango bag I purchased from Trendyol to Trendyol Express on September 11th. When I initiated the return, it stated that the product would reach the seller within 3 business days, and after that, the refund would be approved within 2 business days. However, since September 14th, my retu...
The order I placed on Trendyol on October 16th is still showing as "in transfer," and I can't reach Trendyol Assistant for support. No information has been provided. All of the other orders I placed on the same day, even custom-made ones, were delivered days ago. The cost of my order is ₺1300. I’ve ...
I ordered two of the same products from a store on Trendyol, but while one of the products reached me, the other never did. Despite submitting 3-4 support requests, Trendyol kept saying the product had been delivered due to partial shipment. As of today, it has been 1 month and 21 days since the pro...
I placed an order through Trendyol on July 11, 2025, and while the seller shipped it the same day, it was sent via a company called 'Birgündekargo'. The delivery has been delayed for several days with no update, and Trendyol offers no solution. I contacted customer service multiple times, but all I ...
I can’t find anyone to speak to regarding my order on Trendyol, and they say they don’t accept complaints. I placed an order for a pear-shaped swing from the seller “Trendyol Tu Tienda” on May 29, 2025. It was shipped after about three weeks, and now it's been eight days, but it still shows as “in t...
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