If a transfer with TransferGo remains pending for several days, it’s important to take clear steps so the money arrives as soon as possible.
Here’s a useful guide:
• Log in to your TransferGo account and check the Transfer History to see if there’s any message about pending verification.
• Use the chat in the app or on the website under the Help section, and request a case number for follow-up.
• Prepare documents such as official ID or proof of source of funds, since TransferGo may require them to release higher-value transfers.
• If your bank held the initial payment, request written confirmation that it has already been debited and that the funds are in TransferGo’s possession.
If you’ve faced a similar issue, don’t hesitate to share your story here. You can also file a complaint on Xolvie to find solution.
Related Complaints
TransferGo Didn’t Complete My Transfer on Time

On November 10, 2025, I requested a €850 money transfer to my Enpara account through the TransferGo application. Althoug...h the transaction was supposed to be completed within a few hours, today is the third day, and the funds still haven’t arrived. The transfer reference number is #62489830. Because...
TransferGo Not Sending My $195 Transfer
On October 30, I made a $195 money transfer through the TransferGo website to Fidelity Bank Ghana. My transaction refere...nce number is 62146471. Although the transfer was supposed to be completed within one business day, it still has not gone through as of today. I received no error messages during o...
TransferGo Marked €150 as Sent but Money Never Arrived in My Revolut Account

On September 20, 2025, my boyfriend sent €150 from Turkey to my Revolut account in Germany via TransferGo. Today is Sept...ember 25, and the money has still not reached my account. In the TransferGo system, the transaction appears as “sent,” but no payment has been received on my end. I had experienced...
TransferGo Blocked Withdrawal of €450 From My TG2286080 Account for 2 Months
For about 2 months, I have been unable to withdraw the €450 balance from my TransferGo mobile app account (Account No: T...G2286080). Each time I try to withdraw, the system does not allow it, and despite contacting customer service multiple times, I am only told to wait. I have already submitted all t...
TransferGo Delayed My €12,800 Transfers and Put My Son’s Visa at Risk

On August 1, 2025, I used TransferGo to make two critical transfers for my son’s education and visa application in Germa...ny: €12,000 (the required guarantee amount for his visa) and €800 (his language school enrollment fee). TransferGo stated that both payments would be completed by August 4. However...
TransferGo Failed My £1,700 Transfer and Won’t Refund My Money
I used TransferGo to send £1,700 (the equivalent in Turkish Lira) from the UK to my brother’s bank account in Turkey. Af...ter completing the transfer, I received an email claiming that the account details did not match and the money could not be deposited. When my brother contacted his bank, he was to...
TransferGo Still Hasn’t Delivered My 1,495.2€ Transfer to Turkey

On Thursday, August 31, I initiated a transfer of 1,495.2€ from my Expatrio account to my bank account in Turkey. Transf...erGo stated that the funds would arrive within 2–3 days, but even after several days, the money has not been credited to my account. What makes this worse is the lack of proper upd...
TransferGo Still Hasn’t Delivered My 1,300€ Transfer After 4 Days
On June 13, 2025, I transferred 1,300€ from my Sparkasse bank account in Germany to my TransferGo account. The funds suc...cessfully left my Sparkasse account, and according to TransferGo, the money was supposed to be credited to my Turkish bank account today. However, even after 4 full days, nothing h...
TransferGo Payment Still Not Reflected in My IBAN After 13 Hours

Even though all the sender’s details were correct and the payment was confirmed, my TransferGo transfer has still not be...en credited to my IBAN after more than 13 hours. This has left me in an extremely difficult situation, as I urgently need access to these funds. The payment ID is #578179. When I ...
TransferGo Didn’t Deliver My Money on Time and Won’t Respond to My Support Requests

Hello, I’m extremely disappointed with TransferGo. They failed to deliver the money I transferred, even though the promi...sed delivery date has already passed. It’s been days, and the funds still haven’t reached the recipient’s account. I trusted this platform based on its advertised speed and reliabi...

TransferGo Missed My Transfer Date and Keeps Telling Me to Just Wait for a Refund

On April 15, 2025, I initiated a money transfer using TransferGo. The platform clearly stated the transfer would be comp...leted by April 16. But today is April 22, and the money still hasn’t arrived. I’ve contacted customer service several times, and all they keep telling me is, “we’ll wait.” There is...
TransferGo Delayed My Transfer Despite Full Verification

I urgently needed to send ₺270,000 (around £5,400) from Turkey to a close friend in the UK. I created a TransferGo accou...nt, completed all verification steps, and on Monday morning, I sent the full amount from my personal bank account to TransferGo. According to the transaction records, the money was...
TransferGo Failed to Complete My Transfer, No Resolution After a Week
I attempted a money transfer through TransferGo, but the transaction has not been completed. When I called both the Turk...ey and Germany contact numbers, the same person answered and assured me they would handle the issue immediately. However, it’s now been over a week, and there’s still no progress o...
TransferGo Delayed My ₺ Transfer Without Resolution—Requesting Immediate Action
On November 14, 2024, I initiated a money transfer in Turkish Lira (TRY) through TransferGo. Despite several days passin...g and repeated emails to customer service, my transfer remains unresolved. Neither has my money been refunded nor has the transfer been completed. Customer number: TG11516105 Tran...
TransferGo Delaying Payment and Verification
On 11.09.2024, I needed to send money to my partnered firm in Germany with TransferGo, but my transfer isn’t going throu...gh. Despite completing the required identity verification with a selfie, I’m being treated like a fraudster, receiving emails requesting additional documents. This is unacceptable....
My TransferGO Payment Failed, Rent Payment Not Processed

My mother sent rent money to the landlord through TransferGO, but the payment has not gone through. The rent urgently ne...eds to be paid and transferred. TransferGO is showing that the transaction has failed or wasn't processed. Can you please help? This is very urgent, and we need to ensure the mone...
TransferGo Delayed My Urgent Transfer with Unnecessary Questions Hours Later
I needed to urgently send money to my brother using my existing account, so I chose TransferGo. At 10:10 AM (Germany tim...e), I received an email confirming they had received the funds and that the money would be sent to the recipient shortly. However, at 2:30 PM, they suddenly requested additional in...
TransferGo Delayed My International Transfer and Lacks Customer Support

I wanted to transfer money from my Turkish account to my overseas account and decided to explore different transfer opti...ons. TransferGo stood out due to its lower fees, so I decided to give it a try with a small amount for the first time. Thankfully, I only sent a small amount because it’s been five...
TransferGo Tracking System Won't Show Clear Updates
There's been a bit of an issue with the tracking system on my business account. You guys advertise clear and accurate in...fo on where my transfers are at, but lately, that hasn't exactly been the case for me…on May 10th (transaction ID:***************), sent a transfer that was supposed to get to the ...
Stuck Funds On TransferGo, Slow Process Is Driving Me Crazy
I sent several transfers this account, but when tried to send the fifth one, it was rejected for no clear reason. For so...me reason, the process has been very slow after I sent in all the necessary paperwork, money is stuck in the system, and I don't know how to get it back at this point, which is fru...
TransferGo Payment to Turkey Stuck for 5 Months with No Resolution
I sent money to Turkey through TransferGo, but it's been stuck in an intermediary bank for five months now. Despite repe...atedly contacting customer service, no solution has been provided. Each time I call, I’m told they’re "working on it," yet there’s no progress, and I still don’t have my money. Thi...
TransferGo Holding My Funds for 16 Days—No Resolution After Numerous Delays

I initiated a transfer on April 22, expecting it to be completed by April 23, as indicated. However, when I called on Ap...ril 23, I was informed that documents were required. I was told the money would be sent the next day. On April 24, they asked for my bank statement for the last month, but I explai...
