TransferGo Has Not Refunded My Failed €300 Transfer

Today, I sent €300 from my Ziraat Bank account to my TransferGo account. However, because I initiated the transfer in euros while my bank account's currency settings did not support the transaction, the transfer could not be completed and the funds never reached the recipient.

As a result, I requested that the €300 be refunded to my bank account. In addition, Ziraat Bank charged me a €13 transfer fee for the unsuccessful transaction. I contacted TransferGo by email, requesting the return of the undelivered €300 and assistance in resolving the inconvenience I experienced. However, I have not received any response so far.

My customer number is TG14005359. I request that the status of my €300 transfer be investigated as soon as possible, that I be provided with clear information regarding the refund process, and that my refund be processed without further delay.