My baggage has been missing for several days and SunExpress does not provide any arrival information. What can I do?

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Xolvie Resolution Specialist8 Temmuz 2024 10:36

If your baggage has been missing for several days and SunExpress does not provide any arrival information, you should take the following steps:

• Go to the SunExpress Lost and Found office at the airport to make a report of the loss of your baggage and obtain a reference number for your lost baggage.

• Collect all relevant documentation such as baggage tags and boarding passes that may prove expenses related to your lost baggage.

• If no report has been made yet or you have already left the airport, you can request the tracking of your baggage online.

• Make sure to submit your request within the prescribed time limits and keep all necessary receipts for expenses.

• SunExpress will track your baggage. Usually, the majority of lost baggage is identified and delivered within 24 hours.

• In case of damage or missing items in your baggage, you have the right to request compensation within 7 days of receiving the baggage.

Remember that the exact procedures and timelines may vary depending on SunExpress' policies and local regulations. It is important to follow the guidelines provided and take all necessary steps to recover your lost baggage as soon as possible or to receive appropriate compensation.

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