My baggage has been missing for several days and SunExpress does not provide any arrival information. What can I do?

On October 20, 2025, I traveled on SunExpress’s Amsterdam–Izmir flight. When I retrieved my luggage upon arrival, I discovered a serious crack on the body of my Samsonite suitcase. I immediately filed a damage report at the airport and submitted a claim to SunExpress representatives. However, after ...

On October 22, 2025, during my SunExpress flight XQ9159, I discovered that my suitcase was broken when I arrived home. Since I did not notice the damage at the airport, I was unable to file a report at that time. Later, I contacted SunExpress customer service, but my claim was rejected on the ground...

On September 13, 2025, during SunExpress flight number 09724216, my Polo World Def suitcase was both scratched and had a broken leg when I retrieved it at Antalya Airport. After noticing the damage post-flight, I reported it to the airport staff, who handed me a form and instructed me to submit a cl...

On September 25, I traveled on SunExpress flights XQ9191 and XQ890 from Antalya to Venice with a transfer in Izmir. After my flight, my luggage was lost and has not been delivered to me since that day. At the airport, I filled out a form and provided my address, and I was told that my luggage would ...

On September 25, I took SunExpress flights XQ9191 and XQ890 from Antalya to Venice via Izmir. After my flight, my luggage was lost, and it still has not been delivered to me since that day. At the airport, I filled out a report and provided my address for delivery, and I was told that my bags would ...

On August 31, 2025, I flew on SunExpress flight XQ895 from Barcelona to Izmir. I handed over my American Tourister luggage in perfect condition, but when I collected it in Izmir, the wheel was broken. At the airport, I immediately reported the issue and was told to file a claim. A record was create...

On September 12, 2025, I flew with SunExpress on the Rize–Antalya route with PNR number NVB8W9 and flight number 1198025814. After collecting my Polo Club suitcase from baggage claim, I had to leave the airport urgently and could not check it at the time. Once I arrived home and unpacked, I noticed ...

On August 27, 2025, my luggage was severely damaged on SunExpress flight XQ9229 from Gaziantep to Izmir. The wheel was broken, and the bottom of the suitcase was torn. We were traveling as a group of three, and although my baggage allowance was 45 kilograms, my luggage weighed only 26 kilograms. Whe...

On August 30, 2025, at 09:05, after my SunExpress flight from Adana to Antalya, I was unable to retrieve my baggage. I reported the issue to the lost and found office at Antalya Airport and a report was created with reference number AYTXQ90488. I was told that my suitcase was left in Adana, but no c...

On August 13, 2025, I flew from Diyarbakır to Izmir on SunExpress flight XQ9193. Upon collecting my luggage, I immediately noticed that my large purple Garamond suitcase (number 161) had been damaged. I reported the issue at the airport, but the staff told me that filing an online claim would be suf...

On August 28, 2025, at 10:40 a.m., I checked in my gray Polo Club suitcase in perfect condition on my SunExpress flight from Ercan Airport (Cyprus) to Antalya. When I arrived in Antalya around 11:30 a.m., I retrieved my luggage only to discover that the entire handle section was broken off and part ...

SunExpress Airlines broke my suitcase, and the explanation they provided afterward is attached. Such a baseless explanation is unacceptable. Flight points are being deleted, suitcases are being damaged, and the airline takes no responsibility whatsoever. I strongly advise against using their service...

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On July 3, 2025, I flew from Frankfurt to Antalya on SunExpress flight XQ143. Upon arrival in Antalya, I discovered that my luggage never arrived. I immediately filed a missing baggage report and received a reference number: AYTXQ86200. Despite reaching out multiple times and following all the nece...

On June 27, 2025, my family and I flew with SunExpress from Diyarbakır to Düsseldorf. Upon arrival, we waited for our luggage, only to be informed by German airport staff that our suitcase had been forgotten and never made it onto the flight. We were instructed to fill out a lost baggage form. We h...

On 23.06.2025 Monday at 22:30, I traveled from İzmir to Cologne with Sunexpress. I checked in my backpack, which contained my clothes. When I retrieved my luggage in Cologne, I was shocked to find my backpack completely deformed and all my clothes torn beyond use. Since it was 4 a.m. and I was trave...

I am absolutely furious with SunExpress Airlines! My luggage never arrived in Düsseldorf, and I've been completely victimized by this. I was on the June 19, 2025, 3:55 PM flight from Gaziantep to Düsseldorf under the name Gökdeniz Umut B** with PNR T957G6. I personally handed my baggage over to airl...

Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...

On May 18, 2025, at 6:02 PM, I landed on a SunExpress flight from Munich and went to the baggage claim area. I waited nearly 45 minutes, only to realize my suitcase wasn’t on the belt. When I reported it to the lost baggage office, an employee eventually showed up—not with my bag on the carousel, bu...

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SunExpress Airlines has an approach of carrying thr passanger first and luggage a few days later. Very poor communication, lost a lot of hours to track a single luggage. Flight from Zurich to Izmir. It seems this not the first or last, have seen a fee people in the same situation for the 3rd time in...

On March 29, 2025, during the 10:30–12:45 Van–Antalya flight operated by SunExpress, I handed over my suitcase in perfect condition. However, when we landed in Antalya and went to the baggage claim area, I found that the wheel of my suitcase had been broken. The lost and found office simply handed m...

Dear SunExpress Customer Service, On February 20, 2025, I traveled from Izmir to Dubai on flight XQ 898. Upon arrival, I discovered that my checked baggage was missing. I immediately reported this to the lost baggage department at the destination airport, where I was informed that my luggage was ne...

On March 9, 2025, at 06:30 AM, I was on SunExpress flight XQ172 from Antalya to Hamburg. However, due to a strike at Hamburg Airport, the plane landed at Hannover Airport instead. During the flight, cabin crew assured us that ground staff would assist and guide us upon arrival. However, once we exi...

On February 28, I tried to check in for my Izmir-Antalya-Dubai flight with SunExpress, but their app kept giving errors. At the counter, an employee checked me in—but only for the Izmir-Antalya leg. When I realized the mistake, they told me I could get my next boarding pass at the transfer desk. At...

I had a flight with SunExpress Airlines, a joint venture of Lufthansa and Turkish Airlines. I handed over my check-in luggage fully closed, but when I received it back, it was open, and my valuable belongings were stolen. Items missing from my bag include a JBL Clip 5, an Apple MagSafe 3 cable, a 96...