SunExpress Airlines broke my suitcase, and the explanation they provided afterward is attached. Such a baseless explanation is unacceptable. Flight points are being deleted, suitcases are being damaged, and the airline takes no responsibility whatsoever. I strongly advise against using their services. If this logic continues, a passenger might as well damage an internal part of the aircraft mid-flight and be told, “These can be repaired; once you fix them and send us the invoice, we will compensate your loss.” According to their message: “Based on the photos you shared with us, we have assessed that your baggage can be repaired. If you provide us with the repair invoice, we can reassess your claim. Please note that your claim will remain closed until you share the invoice with us, and once you do, your claim will automatically be reopened.”
Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...
After my international flight with SunExpress, my suitcase was severely damaged in multiple places and is now beyond repair. After making me wait for a month, they came back with a response claiming that the damage is "repairable." Am I really expected to find a repair shop and use this broken suit...
After a SunExpress flight, I discovered my luggage was damaged and promptly sent a written and photographic claim. Nearly two weeks later, following several reminders, I finally received a response stating that my luggage could be repaired based on the photos I provided and requesting a repair invoi...
My brand-new suitcase was completely damaged during a SunExpress flight. Upon noticing it immediately after retrieving it, I went to the lost and found desk to report the issue. However, I was told they couldn’t even file a report due to their procedures. This response was both illogical and deeply ...
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