On June 27, 2025, my family and I flew with SunExpress from Diyarbakır to Düsseldorf. Upon arrival, we waited for our luggage, only to be informed by German airport staff that our suitcase had been forgotten and never made it onto the flight. We were instructed to fill out a lost baggage form.
We had planned a 10-day European vacation and didn’t have accommodations in Düsseldorf—our actual destination was in Belgium. Our entire family’s clothing, medications, and personal items were packed into that one large suitcase, and it was missing. We were told it would arrive within two days. It finally reached us on the fifth day, by which point our itinerary was ruined and the stress had taken a serious toll.
SunExpress offered no proactive help or updates. We had to track the suitcase down ourselves, only to find it in a cargo facility in Germany. We had to rent a car in Belgium and drive all the way back to Germany just to retrieve it. The emotional and financial burden this caused was substantial. We were in a foreign country, unfamiliar with the language, and completely unprepared due to the missing baggage.
I am deeply disappointed by SunExpress’s lack of accountability and support, especially given how clearly preventable this issue was. I request full compensation for our financial losses and the ruined vacation, and expect a prompt and respectful response.
I am absolutely furious with SunExpress Airlines! My luggage never arrived in Düsseldorf, and I've been completely victimized by this. I was on the June 19, 2025, 3:55 PM flight from Gaziantep to Düsseldorf under the name Gökdeniz Umut B** with PNR T957G6. I personally handed my baggage over to airl...
On July 3, 2025, I flew from Frankfurt to Antalya on SunExpress flight XQ143. Upon arrival in Antalya, I discovered that my luggage never arrived. I immediately filed a missing baggage report and received a reference number: AYTXQ86200. Despite reaching out multiple times and following all the nece...
On the Sunexpress flight XQ795 from Düsseldorf to Ankara on 15/08/2024 at 20:05, despite a one-hour delay, we discovered that none of the luggage was loaded onto the plane. The pilot or any flight crew did not inform us, the passengers, that our luggage was not loaded before taking off. After landin...
In June, we flew with SunExpress from Düsseldorf to Izmir, but our luggage was not loaded onto the plane. Our bags, containing personal items and spare clothes, arrived two days after our arrival. The day after we arrived, we had to purchase toiletries and replacement clothes. According to EU regula...
On 23.06.2025 Monday at 22:30, I traveled from İzmir to Cologne with Sunexpress. I checked in my backpack, which contained my clothes. When I retrieved my luggage in Cologne, I was shocked to find my backpack completely deformed and all my clothes torn beyond use. Since it was 4 a.m. and I was trave...
Comments