StarPets charged me but didn’t deliver the items, how can I get a refund?

I purchased a pet on Starpets under the username “Chocbiscui***” with the order ID 45849093 on 26 February 2026. After completing the purchase, I attempted to withdraw the pet, but when I tried to add the seller as a friend, the seller did not accept my friend request. As of now, the request is stil...

I am writing about a problem I experienced today with Startpets in Adopt Me, which has caused me to lose both money and my dream pets. My Adopt Me username is “Bobby3518,” and I am playing from the UK. Today, around 11 a.m., I bought a fly ride pig on Startpets, and a little after 12 p.m. I bought a...

On December 31, 2025, I made a payment with my card through Starpets for an item called “Rose Gift.” There is a transaction record with the code 019b7147-1c41-748c-b8e5-c93b5400efbe. Despite completing the payment, the item was never delivered, and no solution was provided regarding the issue I expe...

I am writing regarding my Roblox account with the username “jolinajuannajohanna” and an issue with a payment made to Starpets. A short time ago, I deposited 0.73 € as a balance into Starpets using my bank card, but I do not want this amount to remain there and would like it returned to my bank accou...

Recently, I purchased a Perm Dragon from the Blox Fruits section on the Starpet website using the in-game euro payment system. I completed the transaction about one day ago and paid €4.94 for this purchase. Even though my order number is 019b883e-b592-72cb-8f0d-da04FB 730655, the Perm Dragon was nev...

I made a purchase of pets on the Starpets website today at around 5:00 pm, spending a total of $15.82. Although the payment was completed and I have the purchase receipt, when I log into my account on the Starpets website, it shows that I did not purchase anything and the pets are not reflected on m...

Today at around 11:00, I made a payment of approximately 25 USD (about 1,080 TL) for Starpets, for Adopt Me pets. I used my Turkish bank Visa online card for this purchase. After confirming the payment, the system showed that the payment was declined and stated that there was not enough money in my ...

I made a payment of €40 to Starpets today at around 6:21 AM via SEPA using the account linked to the email address klaussc****[email protected]. In the system, it shows that I received the money, and there is also an ID number for the transaction: 6929f9c1db079fd8eccc62d4. However, my Starpets account b...

On StarPets, I bought €11 worth of currency, the payment went through, and the amount was taken from my bank account. However, I did not receive anything in StarPets. I would like either a refund or the currency credited to my StarPets account. I am really unhappy and worried that I won’t get my mon...

There is an error on StarPets that won’t let me buy anything. It keeps saying “Something went wrong! Try refreshing the page and try again.” I refreshed it several times, but it still didn’t work. I’m trying to buy the Private Server+ in The Strongest Battleground, which costs $3.89, and I have $3.9...

I am reporting Angel Of Hearts, to whom I just paid €7, and who immediately blocked me as soon as I joined their server and is no longer responding to me. I am waiting for a refund, and I order regularly as well. I hope they get banned for this behavior, and I request that my money be returned as so...

About 1–2 months ago, I listed many of my Adopt Me items for sale on Starpetsgg’s old website. When I tried to access the old site again after a long time, I saw that it had been completely shut down and all the items I had listed had disappeared. I never received any payment, meaning none of the it...

I placed an order on StarPets and wasted €3 for nothing. Right after I bought the pets, I was notified that there were issues with the website, and now all my account and purchase history have completely disappeared. This is frustrating for both me and my girlfriend, who is facing the same issue rig...

I paid $21 on the Star Pets website to purchase a Neon Fly Ride Turtle pet for my game. During checkout, a countdown timer appeared, but the delivery bot never joined the game, and the pet disappeared completely after the process ended. Since then, I’ve tried to contact Star Pets support multiple t...

I paid £5.00 earlier today for a fly ride Albino Monkey, and the website took the money from my bank card, but the person I was trading with didn’t give me anything. They kept declining my trade requests, and even when it looked like the trade was accepted, it was immediately declined again. In the ...

I’ve been trying to purchase pets on Starpets, but the system is broken and incredibly frustrating. The seller has to accept a friend request before the transaction can go through—but they’re not accepting it, which means my ₺ was completely wasted. I’ve tried multiple times, and it’s the same issue...

I purchased Robux through the Starpets website, but even after waiting 20–30 minutes, nothing has been delivered to my account. I followed all the instructions carefully and completed the payment, yet I’m still sitting here with no Robux and no response. I tried reaching out to the developers via T...

On April 10, 2025, I noticed that Starpets withdrew ₺318.22 and ₺67.71 from my account without my knowledge or consent. I was never asked for approval, and I didn’t receive any message or notification about these charges. If I had been informed, I could have taken action sooner to prevent this from ...

I had converted the money I earned into Robux and was in the process of withdrawing 1486 Robux. Everything seemed to be going smoothly at first, but right before the Robux were supposed to be delivered, the account that was meant to send them to me got banned. Now, the system still shows the transa...

I made a payment of $45.93 to StarPets to purchase Robux urgently, as I needed an item before it expired. I waited four days, but the Robux never arrived. On the evening of the fourth day, I contacted their support team and explained my situation, stating: "The item I want will expire tomorrow at 1 ...

I made a payment of $45.93 to StarPets to purchase Robux urgently, as I needed an item before it expired. I waited four days, but the Robux never arrived. On the evening of the fourth day, I contacted their support team and explained my situation, stating: "The item I want will expire tomorrow at 1 ...

I made a payment through Starpets for 432 Robux for my sibling’s account and created a 617 Robux Game Pass. The transaction was approved, and the amount was deducted. However, the Robux is not reflecting in the "Robux Transactions" section on Roblox, where it should appear along with the expected 5-...

I found a bot on Starpets to load pets and completed the trade as instructed. However, when I logged into the site, the pets never arrived in my account. For three days, I was stuck on the same screen with no updates or progress. Additionally, when I tried selling my pets, the process froze, and I c...

I ordered 1000 Robux from StarPets, but after five attempts, I still haven’t received anything. I’ve been waiting since this morning, and nothing has been delivered. This is incredibly frustrating! My sibling is really upset because we worked hard in the game and expected to get what we paid for. Y...