StarPets charged me but didn’t deliver the items, how can I get a refund?

I made a payment of €40 to Starpets today at around 6:21 AM via SEPA using the account linked to the email address klaussc****[email protected]. In the system, it shows that I received the money, and there is also an ID number for the transaction: 6929f9c1db079fd8eccc62d4. However, my Starpets account b...

On StarPets, I bought €11 worth of currency, the payment went through, and the amount was taken from my bank account. However, I did not receive anything in StarPets. I would like either a refund or the currency credited to my StarPets account. I am really unhappy and worried that I won’t get my mon...

There is an error on StarPets that won’t let me buy anything. It keeps saying “Something went wrong! Try refreshing the page and try again.” I refreshed it several times, but it still didn’t work. I’m trying to buy the Private Server+ in The Strongest Battleground, which costs $3.89, and I have $3.9...

I am reporting Angel Of Hearts, to whom I just paid €7, and who immediately blocked me as soon as I joined their server and is no longer responding to me. I am waiting for a refund, and I order regularly as well. I hope they get banned for this behavior, and I request that my money be returned as so...

I paid $21 on the Star Pets website to purchase a Neon Fly Ride Turtle pet for my game. During checkout, a countdown timer appeared, but the delivery bot never joined the game, and the pet disappeared completely after the process ended. Since then, I’ve tried to contact Star Pets support multiple t...

I paid £5.00 earlier today for a fly ride Albino Monkey, and the website took the money from my bank card, but the person I was trading with didn’t give me anything. They kept declining my trade requests, and even when it looked like the trade was accepted, it was immediately declined again. In the ...

I’ve been trying to purchase pets on Starpets, but the system is broken and incredibly frustrating. The seller has to accept a friend request before the transaction can go through—but they’re not accepting it, which means my ₺ was completely wasted. I’ve tried multiple times, and it’s the same issue...

I tried to withdraw money from a site called Starpets about 4–5 months ago, and after all this time, I still haven’t received it. I contacted them multiple times, and each time I was told my issue had been forwarded to a higher authority, but nothing ever changed. It just dragged on endlessly. Event...

About 4–5 months ago, I requested a withdrawal from my Starpets account to my card—and I’m still waiting. The money never arrived. I’ve contacted support multiple times, and every single time, I get the same copy-paste answers: “It’s been forwarded to a senior representative,” “We’re looking into it...

I purchased Robux through the Starpets website, but even after waiting 20–30 minutes, nothing has been delivered to my account. I followed all the instructions carefully and completed the payment, yet I’m still sitting here with no Robux and no response. I tried reaching out to the developers via T...

On April 10, 2025, I noticed that Starpets withdrew ₺318.22 and ₺67.71 from my account without my knowledge or consent. I was never asked for approval, and I didn’t receive any message or notification about these charges. If I had been informed, I could have taken action sooner to prevent this from ...

I had converted the money I earned into Robux and was in the process of withdrawing 1486 Robux. Everything seemed to be going smoothly at first, but right before the Robux were supposed to be delivered, the account that was meant to send them to me got banned. Now, the system still shows the transa...

I made a payment of $45.93 to StarPets to purchase Robux urgently, as I needed an item before it expired. I waited four days, but the Robux never arrived. On the evening of the fourth day, I contacted their support team and explained my situation, stating: "The item I want will expire tomorrow at 1 ...

I made a payment of $45.93 to StarPets to purchase Robux urgently, as I needed an item before it expired. I waited four days, but the Robux never arrived. On the evening of the fourth day, I contacted their support team and explained my situation, stating: "The item I want will expire tomorrow at 1 ...

I attempted to transfer my valuable pets and items, including a Fr Turtle and Grim Dragon, to my inventory on StarPets GG for the Adopt Me game, but the process failed, and the items never appeared in my account. It has now been over 24 hours since the issue occurred, and I still cannot access my in...

I made a payment through Starpets for 432 Robux for my sibling’s account and created a 617 Robux Game Pass. The transaction was approved, and the amount was deducted. However, the Robux is not reflecting in the "Robux Transactions" section on Roblox, where it should appear along with the expected 5-...

I withdrew $25 from the StarPets app, but the money has not been sent to my card or refunded. The app provides no meaningful support, and I am unable to ask new questions because it says I’ve reached the maximum of three inquiries. My previous questions remain unresolved, and the system won’t let me...

I recently encountered a serious issue on Starpets.gg. I had $106 in my account, and I attempted to transfer it to my card through the GameMoney section, using Mastercard/Visa. I carefully entered my card details and specified the amount. The site shows the transaction as completed, but the funds ha...

I found a bot on Starpets to load pets and completed the trade as instructed. However, when I logged into the site, the pets never arrived in my account. For three days, I was stuck on the same screen with no updates or progress. Additionally, when I tried selling my pets, the process froze, and I c...

I ordered 1000 Robux from StarPets, but after five attempts, I still haven’t received anything. I’ve been waiting since this morning, and nothing has been delivered. This is incredibly frustrating! My sibling is really upset because we worked hard in the game and expected to get what we paid for. Y...