I made a top-up on Starpets on 23/03/2026, and the amount of £27.27 was taken from my Santander UK bank account, but the balance has not appeared on my Starpets account. The payment has clearly gone through from my bank side, yet my Starpets balance has not increased. I have previously made other top-ups with Starpets, and those payments were processed normally, so this appears to be an isolated issue with this particular transaction. I also have not been able to contact Starpets through their usual channels, which has made it impossible for me to resolve this directly with them. I request that the missing top-up be either credited to my Starpets account without further delay or that a full refund of £27.27 be issued back to my Santander account as soon as possible.
By selling items on the Starpets website, I accumulated a balance of approximately $500. On January 8, 2026, I submitted a withdrawal request. After the system deductions, about $462 should have been transferred to me; however, only $450 was sent to my Ethereum wallet. Even though the withdrawal amo...
About 4–5 months ago, I requested a withdrawal from my Starpets account to my card—and I’m still waiting. The money never arrived. I’ve contacted support multiple times, and every single time, I get the same copy-paste answers: “It’s been forwarded to a senior representative,” “We’re looking into it...
Today at around 11:00, I made a payment of approximately 25 USD (about 1,080 TL) for Starpets, for Adopt Me pets. I used my Turkish bank Visa online card for this purchase. After confirming the payment, the system showed that the payment was declined and stated that there was not enough money in my ...
I made a payment of €40 to Starpets today at around 6:21 AM via SEPA using the account linked to the email address klaussc****[email protected]. In the system, it shows that I received the money, and there is also an ID number for the transaction: 6929f9c1db079fd8eccc62d4. However, my Starpets account b...
I recently encountered a serious issue on Starpets.gg. I had $106 in my account, and I attempted to transfer it to my card through the GameMoney section, using Mastercard/Visa. I carefully entered my card details and specified the amount. The site shows the transaction as completed, but the funds ha...
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