I purchased credits today on the Starpets website under the name Zoe T***, using the email address zoegt***@gmail.com. I paid a total of 210 dollars via Apple Pay. Despite the payment being completed, the credits have not been added to my account and I did not receive any confirmation email for this purchase. After noticing that the credits were missing, I contacted Starpets customer support, but so far I have not received any response. I find it unacceptable that a high-value payment can be taken without the product being delivered or any communication being provided. I request that the missing credits corresponding to my 210-dollar Apple Pay payment be added to my account immediately.
I made a purchase of pets on the Starpets website today at around 5:00 pm, spending a total of $15.82. Although the payment was completed and I have the purchase receipt, when I log into my account on the Starpets website, it shows that I did not purchase anything and the pets are not reflected on m...
I recently encountered a serious issue on Starpets.gg. I had $106 in my account, and I attempted to transfer it to my card through the GameMoney section, using Mastercard/Visa. I carefully entered my card details and specified the amount. The site shows the transaction as completed, but the funds ha...
Today I paid 130 via Safari to top up my balance on StarPets, but the balance has not been added to my account even though the payment went through. I waited, refreshed, and checked my account several times, but the top-up still did not appear. I request that the 130 I paid be credited to my StarPet...
I made a payment of €40 to Starpets today at around 6:21 AM via SEPA using the account linked to the email address klaussc****[email protected]. In the system, it shows that I received the money, and there is also an ID number for the transaction: 6929f9c1db079fd8eccc62d4. However, my Starpets account b...
I purchased a pet on Starpets under the username “Chocbiscui***” with the order ID 45849093 on 26 February 2026. After completing the purchase, I attempted to withdraw the pet, but when I tried to add the seller as a friend, the seller did not accept my friend request. As of now, the request is stil...
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