Today I paid 130 via Safari to top up my balance on StarPets, but the balance has not been added to my account even though the payment went through. I waited, refreshed, and checked my account several times, but the top-up still did not appear. I request that the 130 I paid be credited to my StarPets balance as soon as possible, or that you otherwise resolve this issue promptly.
I made a top-up on Starpets on 23/03/2026, and the amount of £27.27 was taken from my Santander UK bank account, but the... balance has not appeared on my Starpets account. The payment has clearly gone through from my bank side, yet my Starpets balance has not increased. I have previously made other to
I made a purchase of pets on the Starpets website today at around 5:00 pm, spending a total of $15.82. Although the paym...ent was completed and I have the purchase receipt, when I log into my account on the Starpets website, it shows that I did not purchase anything and the pets are not reflected on m
For the past three days, I have been unable to add funds to my balance on the Starpets app. When I log in through Safari... on my iPhone and try to top up using my İş Bankası debit card, I receive the message “Your transaction has been declined for security reasons” every time, and the transaction does
I recently withdrew close to €80 from Starpets to my Papara account, but it has been over two hours, and the funds have ...yet to arrive. The status on the website still says "processing," and I have received no updates or resolution. This delay is causing me frustration, as I expected a faster and mo
I recently encountered a serious issue on Starpets.gg. I had $106 in my account, and I attempted to transfer it to my ca...rd through the GameMoney section, using Mastercard/Visa. I carefully entered my card details and specified the amount. The site shows the transaction as completed, but the funds ha
