Today at around 11:00, I made a payment of approximately 25 USD (about 1,080 TL) for Starpets, for Adopt Me pets. I used my Turkish bank Visa online card for this purchase. After confirming the payment, the system showed that the payment was declined and stated that there was not enough money in my bank account. However, when I checked my bank account, I saw that the 25 USD had actually been withdrawn, although this payment did not appear in my bank’s transaction history in a normal way. Despite the money being taken from my account, the balance or items did not appear in my Starpets account, and I did not receive what I paid for. I regularly shop from Starpets, and this is the first time I have experienced such a problem, which makes the situation even more worrying for me. I have already sent an email to the Starpets support address about this issue, but I have not yet received any response. I kindly request that the payment be checked as soon as possible and that either my missing items/coins be added to my Starpets account or my money be refunded to my bank card.
On April 10, 2025, I noticed that Starpets withdrew ₺318.22 and ₺67.71 from my account without my knowledge or consent. I was never asked for approval, and I didn’t receive any message or notification about these charges. If I had been informed, I could have taken action sooner to prevent this from ...
Through Starpets, I made two separate withdrawal requests using my computer. About 4–5 months ago, I withdrew $8, and just yesterday, I withdrew another $15, for a total of $23. However, the funds have not yet been deposited into my İş Bank account, which is registered under my name. During both tra...
I recently encountered a serious issue on Starpets.gg. I had $106 in my account, and I attempted to transfer it to my card through the GameMoney section, using Mastercard/Visa. I carefully entered my card details and specified the amount. The site shows the transaction as completed, but the funds ha...
On StarPets, I bought €11 worth of currency, the payment went through, and the amount was taken from my bank account. However, I did not receive anything in StarPets. I would like either a refund or the currency credited to my StarPets account. I am really unhappy and worried that I won’t get my mon...
As of November 22, 2025, I have been experiencing a payment issue while trying to make a purchase on the Starpets website. Even though my card has sufficient balance, when I attempt to pay by card, the system continually redirects me to the Gamepay section, and the process ends with a “payment decli...
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