I made a purchase of pets on the Starpets website today at around 5:00 pm, spending a total of $15.82. Although the payment was completed and I have the purchase receipt, when I log into my account on the Starpets website, it shows that I did not purchase anything and the pets are not reflected on my account. My Starpets username is “Lulu i.”. After noticing this problem, I contacted Starpets customer support through their website, but I have not received any response so far. This is very concerning and frustrating for me, especially since I spent my money and have proof of purchase. I kindly request that the pets I purchased be immediately added and activated on my Starpets account. If necessary, I am ready to share my receipt and any transaction details so that this issue can be resolved as soon as possible.
Today at around 11:00, I made a payment of approximately 25 USD (about 1,080 TL) for Starpets, for Adopt Me pets. I used my Turkish bank Visa online card for this purchase. After confirming the payment, the system showed that the payment was declined and stated that there was not enough money in my ...
I found a bot on Starpets to load pets and completed the trade as instructed. However, when I logged into the site, the pets never arrived in my account. For three days, I was stuck on the same screen with no updates or progress. Additionally, when I tried selling my pets, the process froze, and I c...
Through Starpets, I made two separate withdrawal requests using my computer. About 4–5 months ago, I withdrew $8, and just yesterday, I withdrew another $15, for a total of $23. However, the funds have not yet been deposited into my İş Bank account, which is registered under my name. During both tra...
On StarPets, I bought €11 worth of currency, the payment went through, and the amount was taken from my bank account. However, I did not receive anything in StarPets. I would like either a refund or the currency credited to my StarPets account. I am really unhappy and worried that I won’t get my mon...
I placed an order on StarPets and wasted €3 for nothing. Right after I bought the pets, I was notified that there were issues with the website, and now all my account and purchase history have completely disappeared. This is frustrating for both me and my girlfriend, who is facing the same issue rig...
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