Chloe

Complaints(2)

Starpets Payment Not Credited – £50 Missing From Account

Chloe

StarPets

April 5 12:58 PM130

On 3 April 2026, I paid £50 on the official Starpets platform to top up my balance, but the balance has still not been a...dded to my account even though the money has been taken from my bank. I have screenshots of the payment going through from my bank and of my current Starpets balance showing that t...

I Have Not Received My StarPets Balance

Chloe

StarPets

March 29 11:46 PM201

Today I paid 130 via Safari to top up my balance on StarPets, but the balance has not been added to my account even thou...gh the payment went through. I waited, refreshed, and checked my account several times, but the top-up still did not appear. I request that the 130 I paid be credited to my StarPet...