StarPets Balance Not Added

I made a top-up on Starpets on 23/03/2026, and the amount of £27.27 was taken from my Santander UK bank account, but the balance has not appeared on my Starpets account. The payment has clearly gone through from my bank side, yet my Starpets balance has not increased. I have previously made other to...

Today I paid 130 via Safari to top up my balance on StarPets, but the balance has not been added to my account even though the payment went through. I waited, refreshed, and checked my account several times, but the top-up still did not appear. I request that the 130 I paid be credited to my StarPet...

I made a purchase of pets on the Starpets website today at around 5:00 pm, spending a total of $15.82. Although the payment was completed and I have the purchase receipt, when I log into my account on the Starpets website, it shows that I did not purchase anything and the pets are not reflected on m...

I made a payment of €40 to Starpets today at around 6:21 AM via SEPA using the account linked to the email address klaussc****[email protected]. In the system, it shows that I received the money, and there is also an ID number for the transaction: 6929f9c1db079fd8eccc62d4. However, my Starpets account b...

I purchased credits today on the Starpets website under the name Zoe T***, using the email address zoegt***@gmail.com. I paid a total of 210 dollars via Apple Pay. Despite the payment being completed, the credits have not been added to my account and I did not receive any confirmation email for this...