StarPets Balance Not Added

Sky
StarPets
April 4 3:44 AM133

I made a payment on 18 March via starpets.gg to top up my balance, the payment went through successfully, but my balance was never credited to my account. The transaction ID for this payment is 7b1c3fb, and despite the successful charge, my account balance has not changed since the payment date. I tried to contact StarPets for support regarding this issue but could not find any customer support channel or way to reach them. This has left me unable to use the balance I paid for. I request that the missing balance corresponding to the payment with transaction ID 7b1c3fb be immediately added to my StarPets account without any further delay.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

StarPets charged me but didn’t deliver the items, how can I get a refund?

2 Followers
1 Comment35 Complaint

Similar Complaints

Starpets Top-Up Not Credited After £27.27 Payment

Victoria
StarPets
March 23 10:08 AM295

I made a top-up on Starpets on 23/03/2026, and the amount of £27.27 was taken from my Santander UK bank account, but the...

I Have Not Received My StarPets Balance

Chloe
StarPets
March 29 11:46 PM201

Today I paid 130 via Safari to top up my balance on StarPets, but the balance has not been added to my account even thou...

I Have Not Received My StarPets Balance

Starpets Purchase Completed But Pets Not Added To Account

Lulu
StarPets
December 29, 2025 1:15 PM767

I made a purchase of pets on the Starpets website today at around 5:00 pm, spending a total of $15.82. Although the paym...

StarPets Credits Not Received - Refund Needed

Zoe
StarPets
April 1 8:39 PM160

I purchased credits today on the Starpets website under the name Zoe T***, using the email address zoegt***@gmail.com. I...