I am writing regarding a payment issue I experienced on Starpets. On 4/5/2026, I purchased credits directly through the Starpets platform for a total of 60 USD. The amount has been successfully charged to my bank account, however the credits have not appeared in my Starpets account. After noticing that the credits were missing, I contacted your live chat support. I was told to wait 24 hours and then submit a ticket if the issue was not resolved. Despite the charge clearly showing on my bank statement, my credits are still not visible in my account. I kindly request that the missing credits corresponding to the 60 USD payment be added to my Starpets account as soon as possible. I am ready to provide a screenshot or reference of the bank transaction if needed so this issue can be resolved quickly. I look forward to your support and a prompt resolution of this problem.
I recently encountered a serious issue on Starpets.gg. I had $106 in my account, and I attempted to transfer it to my card through the GameMoney section, using Mastercard/Visa. I carefully entered my card details and specified the amount. The site shows the transaction as completed, but the funds ha...
I made a top-up on Starpets on 23/03/2026, and the amount of £27.27 was taken from my Santander UK bank account, but the balance has not appeared on my Starpets account. The payment has clearly gone through from my bank side, yet my Starpets balance has not increased. I have previously made other to...
By selling items on the Starpets website, I accumulated a balance of approximately $500. On January 8, 2026, I submitted a withdrawal request. After the system deductions, about $462 should have been transferred to me; however, only $450 was sent to my Ethereum wallet. Even though the withdrawal amo...
I purchased credits today on the Starpets website under the name Zoe T***, using the email address zoegt***@gmail.com. I paid a total of 210 dollars via Apple Pay. Despite the payment being completed, the credits have not been added to my account and I did not receive any confirmation email for this...
Today at around 11:00, I made a payment of approximately 25 USD (about 1,080 TL) for Starpets, for Adopt Me pets. I used my Turkish bank Visa online card for this purchase. After confirming the payment, the system showed that the payment was declined and stated that there was not enough money in my ...
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