Lost the lid to my Stanley thermos! How can I find a replacement?

On September 11, 2025, I purchased a white Stanley The Iceflow Flip Straw 0.89L bottle from Hepsiburada for ₺1,650, and it has been problematic since the very first day. The straw does not function properly—it constantly takes in air while drinking and makes an unpleasant noise. There is no damage, ...

In September 2025, I purchased a Stanley The IceFlow Flip Straw Tumbler 0.89L in Lilac color from Stanley Türkiye’s official website, with order number 21425. The product was delivered to me on September 11, 2025, and I started using it on September 12. However, just 2–3 days after I began using it,...

I have been using a Stanley food thermos for about three months, which I purchased from Ebebek’s online store (Order No: W002025000992444). Recently, the spoon attachment broke on one of the food jars. Interestingly, I bought two of the same model, but only one of them developed this issue. To reso...

About two months ago, I purchased a Stanley Aerolight thermos from Hepsiburada (Invoice No: DM02025004679702) for ₺949. After a short period of use, I started experiencing a recurring issue with the lid clip—it constantly detaches from its place. Other than this, the thermos functions normally, but ...

I received a Stanley thermos as a gift and was very happy since it’s such a popular brand. I believed it to be stainless, but unfortunately the lid has already rusted. This was disappointing to see, especially because I expected long-lasting quality. Because of the rust, I haven’t been able to test...

There is no spare part supply, whether under warranty or not. The lid of my Stanley thermos, which was marketed as having a lifetime warranty, cracked, so I called the Turkey distributor. They told me they had no spare parts and could not supply them. When I asked how a product with a warranty for i...

I purchased my Stanley thermos from A101 around 2024. I didn’t use the product for a long time, but since I started using it, the cold water I put inside stays cool for only up to 6 hours. I have also noticed that the lid loses its coolness quickly. I experience the same problem every time I use the...

+1

I submitted a recall request for my Stanley thermos and received confirmation that the photos I submitted were approved. They sent me a recall code and told me in their email dated March 10 that the replacement lid would be shipped within 7 to 9 weeks. It’s now been over 14 weeks, and I still haven’...

My spouse brought me a Stanley H2O thermos with a straw lid from abroad, and I was really excited to use it because it offered the hot retention feature I needed. However, not long after I started using it, the lid stopped sealing properly. It simply doesn’t stay closed anymore, which defeats the wh...

On March 12, 2024, I submitted two separate applications for lid replacements for my Stanley thermoses due to the known safety issue and recall. Both requests were approved, and I received confirmation emails stating that the new lids would be shipped to me within 7 to 9 weeks. However, it has now b...

I purchased the Stanley Classic NeverLeak Thermos Mug 0.35L in green, trusting its advertised 10-year warranty and premium build quality. However, the lid cracked and broke, making the thermos completely unusable. I contacted Kutupayısı customer service, only to be told there’s nothing they can do—d...

Stanley issued a safety warning stating that some of their thermos lids may explode, and they instructed customers not to use the old lids while promising to send replacements within 7–9 weeks. I followed their guidance, stopped using my thermos, and waited. It has now been well beyond the promised...

I’ve had serious issues with the lids of three Stanley thermoses I purchased—two 500 ml and one 350 ml model. All of them leak hot water from the lid when freshly filled, creating a dangerous situation. I’ve nearly been burned several times due to this faulty design, and I no longer feel safe using ...

I purchased eight Stanley products from different platforms, and while I haven’t even used all of them yet, two have already had lid issues. One has a leaking gasket, and the other cracked without any impact. The biggest frustration? There’s no customer support, and I can’t even buy replacement par...

I bought a Stanley Adventure Switchback 0.47 ml thermos, and its lid broke. When I reached out, I was told the damage was due to user error, so they wouldn’t provide a new lid. I even offered to pay for it, but they refused. Later, when I called again, they promised to send a new lid if I provided m...

I’ve purchased six Stanley 1.06L thermoses at different times, and my daughter loved using hers. Unfortunately, her friend accidentally dropped it, causing the lid to break. Now, she can’t use it anymore, and I haven’t been able to find a replacement lid anywhere, despite searching on all major reta...

Since the lid of my Stanley thermos was broken, I asked for it to be supplied from Kutupayisi, the distributor in Türkiye, for a fee. Kutupayisi company, which gave us a lifetime warranty, is trying to close the issue by saying that they do not have the cover. How can they not have or provide spare ...

I'm wondering if Stanley's global headquarters is aware of the poor business practices of Kutup Ayısı, their central distributor in Turkey. While Stanley spare parts are readily available in many countries worldwide, here in Turkey, I can't find a replacement lid for my thermos that I bought for ₺1,...

The plastic lid on my 1.2-liter Stanley thermos tends to pop open when compressed, which unfortunately results in a rapid loss of temperature for the contents inside. I kindly request a replacement or the delivery of a suitable lid. This is absolutely impractical in its current condition. I kindly a...