I own a Stanley Trigger Action Mug and requested a lid change through your website on 25 June because I cannot use the product in its current state. After submitting the form, I received an e‑mail confirming my application with the reference number PD91KD1L, but despite this, no lid has been sent to me and I have not received any further progress information. Since I have been unable to use my Stanley mug for a long time due to the lid problem, I kindly request that the lid replacement be carried out as soon as possible and that the appropriate lid be sent to me without further delay.
I own a Stanley Trigger Action bottle, and the lid gasket has started causing leaks. On November 12, I submitted a technical service request (#03320-20572) to address this issue, but I have not received any response to date. This is especially frustrating as I had registered the product under the l...
I submitted a recall request for my Stanley thermos and received confirmation that the photos I submitted were approved. They sent me a recall code and told me in their email dated March 10 that the replacement lid would be shipped within 7 to 9 weeks. It’s now been over 14 weeks, and I still haven’...
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
On March 12, 2024, I submitted two separate applications for lid replacements for my Stanley thermoses due to the known safety issue and recall. Both requests were approved, and I received confirmation emails stating that the new lids would be shipped to me within 7 to 9 weeks. However, it has now b...
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