On March 12, 2024, I submitted two separate applications for lid replacements for my Stanley thermoses due to the known safety issue and recall. Both requests were approved, and I received confirmation emails stating that the new lids would be shipped to me within 7 to 9 weeks. However, it has now been over three months, and I have still not received anything.
What’s even more frustrating is that Stanley themselves clearly stated that the original lids should not be used due to safety concerns. So not only have they failed to send the replacements in the promised time frame, but they’ve also rendered the products I paid for completely unusable for months. I bought these thermoses trusting the brand's reputation for quality and customer care—this situation reflects neither.
This delay has caused serious inconvenience. If the product is dangerous to use, why is the resolution being treated so casually? I demand that Stanley take immediate action to ship my replacement lids, or provide another form of compensation for making me wait this long without a working product. This kind of treatment is unacceptable from a company that claims to stand behind its products.
I submitted a recall request for my Stanley thermos and received confirmation that the photos I submitted were approved. They sent me a recall code and told me in their email dated March 10 that the replacement lid would be shipped within 7 to 9 weeks. It’s now been over 14 weeks, and I still haven’...
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
I submitted a recall request for two Stanley thermos bottles on February 27 as part of the official Stanley recall process. In the confirmation email I received, it clearly stated that replacement caps would be shipped within 8–9 weeks. However, it has now been over 15 weeks, and I still haven’t rec...
Stanley issued a safety warning stating that some of their thermos lids may explode, and they instructed customers not to use the old lids while promising to send replacements within 7–9 weeks. I followed their guidance, stopped using my thermos, and waited. It has now been well beyond the promised...
At the beginning of February 2025, I registered for my 4 Stanley Trigger Action thermos after I saw a post on Stanley Turkey's official Instagram account about the lid recall program. There was information that there was a problem with the lids and that new lids would be sent free of charge to appro...
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